Loyalty Manager

The House of Abhinandan Lodha; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

The House of Abhinandan Lodha Loyalty Sales is seeking an experienced leader to oversee a team delivering loyalty initiatives. You will manage a group of Sales Executives and Relationship Managers, coaching them to meet ambitious targets while strengthening customer loyalty and revenue growth.

You will optimize sales processes, monitor the pipeline and KPIs, conduct daily reviews and training, and ensure excellent customer experiences through strong CRM/MIS reporting, communication, and decisive

Qualifications

• 36 years of sales experience with at least 1-2 years in a supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to hit targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience leading daily reviews, team huddles, and sales training.
• Proficiency in monitoring KPIs like conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.

Skills

Team leadership

Coaching

Pipeline management

KPI tracking

Sales training

Communication

Conflict resolution

CRM experience

MIS reporting

Decision making

Tools

CRM systems

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.