Lead Process Analyst – Learning Administration

IBM; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IBM is seeking an experienced LMS Administrator to manage end-to-end LMS operations across global learning programs. You will oversee course setup, content deployment, learner management and reporting, ensuring accuracy of records and a seamless learning experience.

The role emphasizes stakeholder collaboration, compliance and continuous improvement. The ideal candidate has 6–10 years in Learning Operations, strong Excel-based reporting skills, and proficiency with SCORM/AICC/xAPI standards.

Qualifications

• 6–10 years of experience in Learning Administration, HR Operations or Learning Operations.

Responsibilities

• Manage end-to-end LMS administration including course setup, content deployment and learner management.
• Configure and support instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI content.
• Perform end-to-end functional testing before production deployment.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Coordinate with learning partners, vendors and content developers.
• Lead governance reviews, SLA management and operational excellence.
• Mentor team members and support capability development.

Skills

LMS administration

SCORM/AICC/xAPI

MS Excel & reporting

Stakeholder management

Analytical thinking

Attention to detail

Communication skills

Leadership

Project management

Process improvement

Tools

LMS platforms

Job description

Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations. Ensures accurate learning records and seamless learner experience across global learning programs.

Key Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.
• Act as LMS SME and handle complex escalations.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.
• Mentor team members and support capability development.
• Drive governance reviews, SLA management and operational excellence.
• Lead transitions, migrations and LMS transformation initiatives.
• Manage leadership stakeholders and client governance forums.
• Graduate with 6-10 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Required Skills

• Knowledge of LMS administration and learning operations.
• Understanding of SCORM/AICC/xAPI standards.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Stakeholder management and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Process improvement and root cause analysis.
• Training and mentoring skills.
• Governance management.
• Leadership and project management capabilities.