Associate Process Analyst - HRO - Learning Administration

IBM; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

IBM Bengaluru seeks a Learning Operations coordinator to create and manage LMS content and programs across instructor-led, virtual, and self-paced formats. You will upload SCORM/AICC/xAPI content, perform testing, manage enrollments and generate learning metrics in collaboration with partners.

The role welcomes fresh graduates with a Bachelor's degree. Strong Excel, reporting, and communication skills are preferred for a fast-paced environment at IBM.

Qualifications

• Bachelor's Degree required.
• 0–1 years in Learning Administration or HR/Learning Operations.
• Experience with LMS preferred.
• Fresh graduates may apply.
• Experience supporting global stakeholders preferred.
• Strong MS Excel and reporting skills.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.

Skills

LMS administration

Learning operations

MS Excel

Reporting

Communication skills

Customer service

Analytical thinking

Attention to detail

Education

Bachelor's degree

Master's degree

Tools

LMS

Job description

Your role and responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Graduate with 0-1 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Fresh graduates may apply.
• Experience supporting global stakeholders preferred.

Preferred technical and professional experience

• Knowledge of LMS administration and learning operations.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Ability to work in a fast-paced, deadline-driven environment.

Years of Experience: 0 to 1