LMS Program Manager

Creative Newtech; Mumbai Suburban; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Creative Newtech in Mumbai is seeking an experienced LMS leader to shape the strategy, governance, and implementation of enterprise learning platforms. You will own the roadmap, assess organizational learning needs, and design scalable learning journeys for diverse audiences.

You will lead platform selection, integration with IT and HR systems, manage governance, data security, accessibility, and reporting, and supervise a team of LMS professionals and vendors to ensure program success.

Qualifications

• Bachelor’s degree in Education, Learning and Development, HR, IT, or related field.
• 10+ years of LMS implementations, digital learning programs, or learning-technology operations.
• Experience leading an LMS project from requirements gathering through launch and ongoing operations.
• Hands-on experience with one or more major LMS platforms.
• Strong understanding of instructional design, adult-learning principles, digital content development, and learner engagement.
• Experience managing multidisciplinary teams, budgets, timelines, and third-party vendors.
• Knowledge of LMS integrations, data migration, APIs, SSO, user management, and reporting.

Responsibilities

• Develop the overall LMS strategy, roadmap, governance framework, and implementation plan.
• Assess organizational learning needs and translate them into LMS requirements.
• Design scalable learning journeys for employees, customers, partners, or other target audiences.
• Lead LMS selection, implementation, configuration, testing, migration, and deployment.
• Work with IT, HR, business teams, and vendors to integrate the LMS with relevant systems.
• Manage learner data, roles, permissions, workflows, notifications, course catalogues, and reporting structures.
• Oversee user acceptance testing, issue resolution, system documentation, and launch readiness.
• Ensure compliance with data privacy, information security, accessibility, and organizational policies.
• Manage day-to-day administration and performance of the LMS.
• Coordinate course creation, uploads, enrolments, learning assignments, assessments, certifications, and completion tracking.
• Develop and maintain program calendars, operating procedures, service standards, and support processes.
• Monitor system availability, learner issues, content quality, and overall platform performance.
• Ensure timely resolution of technical and operational problems.
• Collaborate with subject-matter experts and instructional designers to develop engaging learning content.
• Supervise production and maintenance of e-learning modules, videos, assessments, and blended programs.
• Promote learner engagement through communication, campaigns, reminders, and community-building initiatives.
• Lead and supervise LMS administrators, instructional designers, content developers, trainers, and other program resources.
• Define responsibilities, allocate work, review deliverables, and support team development.
• Manage external technology, content, implementation, and support vendors.
• Monitor vendor performance against timelines, budgets, SLAs, and quality standards.
• Partner with senior leadership to align the LMS program with organizational priorities.
• Serve as the primary point of contact for LMS-related requirements, decisions, and escalations.
• Develop change-management, communication, and user-adoption plans.
• Conduct demonstrations, training sessions, and onboarding for administrators, managers, instructors, and learners.
• Collect stakeholder feedback to continuously improve the platform and program.
• Define KPIs for adoption, engagement, completion, learner satisfaction, knowledge improvement, and business impact.
• Develop dashboards and reports for management and stakeholders.
• Analyse learning data to identify trends, gaps, risks, and opportunities.
• Conduct periodic program and platform reviews.
• Recommend enhancements based on learner feedback and analytics.

Skills

LMS project management

Stakeholder management

Team leadership

Analytical skills

Communication skills

Documentation

Problem-solving

Education

Bachelor's degree in Education, Learning and Development, HR, IT, or related field

Tools

LMS integrations

APIs

Data migration

SSO

Reports/BI tools

Job description

Role & responsibilities

LMS Strategy and Program Design

• Develop the overall LMS strategy, roadmap, governance framework, and implementation plan.
• Assess organizational learning needs and translate them into functional and technical LMS requirements.
• Design scalable learning journeys for employees, customers, partners, or other target audiences.
• Recommend appropriate LMS features, integrations, content formats, and delivery methods.
• Establish standards for course structure, accessibility, assessment, certification, and learner experience.

Platform Implementation

• Lead LMS selection, implementation, configuration, testing, migration, and deployment.
• Work with IT, HR, business teams, and vendors to integrate the LMS with relevant systems.
• Manage learner data, roles, permissions, workflows, notifications, course catalogues, and reporting structures.
• Oversee user acceptance testing, issue resolution, system documentation, and launch readiness.
• Ensure compliance with data privacy, information security, accessibility, and organizational policies.

Program Execution and Operations

• Manage the day-to-day administration and performance of the LMS.
• Coordinate course creation, uploads, enrolments, learning assignments, assessments, certifications, and completion tracking.
• Develop and maintain program calendars, operating procedures, service standards, and support processes.
• Monitor system availability, learner issues, content quality, and overall platform performance.
• Ensure timely resolution of technical and operational problems.

Content and Learning Experience

• Collaborate with subject‑matter experts and instructional designers to develop engaging learning content.
• Supervise the production and maintenance of e‑learning modules, videos, assessments, blended programs, and supporting resources.
• Ensure content remains accurate, relevant, consistent, accessible, and aligned with learning objectives.
• Promote learner engagement through effective communication, campaigns, reminders, and community‑building initiatives.

Team and Vendor Supervision

• Lead and supervise LMS administrators, instructional designers, content developers, trainers, and other program resources.
• Define responsibilities, allocate work, review deliverables, and support team development.
• Manage external technology, content, implementation, and support vendors.
• Monitor vendor performance against agreed timelines, budgets, service levels, and quality standards.

Stakeholder Management and Adoption

• Partner with senior leadership and functional teams to align the LMS program with organizational priorities.
• Serve as the primary point of contact for LMS‑related requirements, decisions, and escalations.
• Develop change‑management, communication, and user‑adoption plans.
• Conduct demonstrations, training sessions, and onboarding for administrators, managers, instructors, and learners.
• Collect stakeholder feedback and use it to continuously improve the platform and program.

Analytics and Continuous Improvement

• Define key performance indicators for adoption, engagement, completion, learner satisfaction, knowledge improvement, and business impact.
• Develop dashboards and reports for management and key stakeholders.
• Analyse learning data to identify trends, gaps, risks, and improvement opportunities.
• Conduct periodic program and platform reviews.
• Recommend enhancements based on learner feedback, analytics, technological developments, and evolving business needs.

Budget, Risk, and Governance

• Prepare and manage LMS program budgets, resource plans, schedules, and procurement requirements.
• Identify program risks and implement appropriate mitigation measures.
• Maintain accurate system, process, configuration, and governance documentation.
• Ensure that LMS activities comply with applicable regulatory, contractual, security, and data‑protection requirements

Preferred candidate profile

Required Qualifications and Experience

• Bachelors degree in Education, Learning and Development, Human Resources, Information Technology, Business Administration, or a related discipline.
• 10+ years of experience managing LMS implementations, digital learning programs, or learning‑technology operations.
• Demonstrated experience leading an LMS project from requirements gathering through launch and ongoing operations.
• Hands‑on experience with one or more major LMS platforms.
• Strong understanding of instructional design, adult‑learning principles, digital content development, and learner engagement.
• Experience managing multidisciplinary teams, stakeholders, budgets, timelines, and third‑party vendors.
• Working knowledge of LMS integrations, data migration, APIs, single sign‑on, user management, and reporting.
• Familiarity with e‑learning standards and tools, authoring tools, and virtual‑learning platforms.
• Strong project‑management, analytical, communication, documentation, and problem‑solving skills.

Preferred Qualifications and Experience

• Postgraduate qualification or professional certification in project management, instructional design, learning technology, or a related field.
• Experience supporting large, distributed, multilingual, or external learner populations.
• Experience with learning analytics, business intelligence tools, and automated reporting.
• Knowledge of accessibility standards and data‑protection requirements.
• Experience managing a learning academy, certification program, customer education platform, or enterprise‑wide learning transformation.

Key Competencies

• Strategic and systems thinking
• End‑to‑end program ownership
• Leadership and team supervision
• Technology implementation
• Stakeholder and vendor management
• Learner‑centred design
• Change management
• Data‑driven decision‑making
• Strong attention to detail
• Ability to manage multiple priorities