Lead Process Analyst – Human Resource Operations – Learning Administration

IBM; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBM is seeking an LMS Administrator in Bengaluru to manage end-to-end learning operations, course setup, content deployment and learner management across global programs.

You will handle SCORM/xAPI integrations, testing, reporting and compliance, while mentoring junior staff and driving process improvements in a fast-paced environment.

Qualifications

• 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.
• Knowledge of LMS administration and learning operations.
• Understanding of SCORM/AICC/xAPI standards.
• MS Excel and reporting proficiency.

Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.

Skills

LMS administration

Learning operations

SCORM / xAPI standards

Excel reporting

Communication

Customer service

Education

Master's degree

Tools

MS Excel

Job description

Introduction

Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations. Ensures accurate learning records and seamless learner experience across global learning programs.

Your Role And Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.
• Act as LMS SME and handle complex escalations.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.
• Mentor team members and support capability development.
• Drive governance reviews, SLA management and operational excellence.
• Lead transitions, migrations and LMS transformation initiatives.
• Manage leadership stakeholders and client governance forums.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate with 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Preferred Technical And Professional Experience

• Knowledge of LMS administration and learning operations.
• Understanding of SCORM/AICC/xAPI standards.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Stakeholder management and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Process improvement and root cause analysis.
• Training and mentoring skills.
• Governance management.
• Leadership and project management capabilities.