Learning Operations Senior Analyst

Accenture; Navi Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Learning Operations Senior Analyst to coordinate end‑to‑end learning and capability development across client and internal programs. You will manage training calendars, learner experiences, and data accuracy while partnering with HR, trainers, and vendors to deliver impactful learning initiatives.

The role requires 5–8 years of experience in Learning Development or HR operations, with proficiency in LMS, MS Office, and analytics.

Qualifications

• Experience in Learning Development, HR operations, talent development, or training coordination.
• Hands‑on experience with LMS and reporting dashboards.
• Strong communication and stakeholder management skills.
• Data accuracy and attention to detail are essential.

Responsibilities

• Manage end‑to‑end learning and development operations for designated programs.
• Coordinate training schedules, onboarding sessions, and instructor‑led or virtual learning.
• Partner with stakeholders to identify training needs and capability development.
• Monitor training effectiveness through reports and metrics.
• Support content deployment and curriculum updates in learning platforms.
• Collaborate with trainers, instructional designers, and vendors for program delivery.
• Ensure learning data accuracy and maintain training records.
• Prepare dashboards and presentations for leadership reviews.

Skills

L&D processes

Stakeholder management

MS Excel

PowerPoint

Analytical skills

Data accuracy

Customer service

Communication

Regulatory Compliance

CDP

Client relationship

Education

Any Graduation

Tools

Learning Management System (LMS)

Microsoft Excel

PowerPoint

Reporting tools

Job description

Skill required: Talent Development - Learning Operations. Designation: Learning Operations Senior Analyst. Qualifications: Any Graduation. Years of Experience: 5 to 8 years.

What would you do

The Learning Development (LD) Analyst supports the execution and delivery of learning, talent development, and capability-building initiatives across client and internal programs. The role is responsible for coordinating learning operations, managing training logistics, maintaining learning data and reporting, supporting stakeholder engagement, and ensuring an effective learner experience. The analyst works closely with business leaders, HR partners, trainers, vendors, and employees to support the successful implementation of learning strategies and programs.

What are we looking for

Experience

• 6-9 years of experience in Learning Development, HR operations, talent development, or training coordination
• Experience working with Learning Management Systems (LMS) and learning technologies is preferred
• Experience supporting training coordination, reporting, and stakeholder management activities
• Familiarity with digital learning platforms, virtual training tools, and reporting dashboards
• Experience supporting employee engagement and talent development initiatives

Knowledge / Skills Requirements

• Analytical and problem‑solving skills
• Passion for customer service
• Results detail‑oriented
• Focus on high data accuracy
• Quality driven in communications and all system transactions
• Ability to deal with customer complaints in a professional and friendly manner and to elevate where appropriate
• Good written and verbal skills. Strong English language communication skills
• MS Office
• Regulatory Compliance (Process specific)
• CDP
• Excellent communication and client relationship skills

Required Skills

• Strong understanding of learning and development processes and training operations
• Good stakeholder management and communication skills
• Experience working with Learning Management Systems (LMS) and reporting tools
• Strong analytical, organizational, and problem‑solving capabilities
• Proficiency in Microsoft Excel, PowerPoint, and other MS Office applications
• Ability to manage multiple priorities in a fast‑paced environment
• Strong collaboration and team management skills

Roles and Responsibilities

• Manage and support end‑to‑end learning and development operations for assigned business units, functions or client programs
• Coordinate training schedules, learning calendars, onboarding sessions, instructor‑led, virtual, and self‑paced learning and development initiatives
• Partner with business stakeholders to identify training needs and capability development requirements
• Monitor training effectiveness through reports, feedback analysis, and learning metrics
• Support implementation of leadership development, upskilling, compliance and behavioral training programs
• Support content deployment, learning assignments, and curriculum updates within learning platforms
• Collaborate with trainers, instructional designers, and external vendors for program execution
• Ensure learning data accuracy and maintain training records within LMS and reporting tools
• Prepare dashboards, reports, and presentations for leadership review
• Drive employee engagement initiatives related to learning and career development
• Identify process improvement opportunities and support automation or optimization initiatives
• Ensure adherence to organizational policies, compliance standards, and training governance requirements
• Analyze learning data to identify trends, gaps, and opportunities for improvement
• Support audits and compliance reporting related to mandatory training programs
• Communicate learning opportunities, program updates, and training requirements to employees
• Contribute to best practice sharing and continuous improvement efforts across the learning function