Process Analyst - Human Resource Operations - Learning Administration

IBM; Bengaluru; On-site; INR 350,000 - 750,000; Full time

Job summary

IBM Bengaluru is seeking an LMS Administrator to create and maintain courses, curricula, certifications, learning plans and paths, and to configure instructor-led, virtual, and self-paced programs.

You will upload SCORM, AICC and xAPI content, perform end-to-end testing, manage learner enrollments, and generate reports on completion, attendance, compliance and learning metrics while coordinating with partners and stakeholders.

Qualifications

• 2–4 years of experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.

Skills

LMS administration

Learning operations

MS Excel

Reporting

Stakeholder communication

Data accuracy

Attention to detail

Deadline-driven work

Education

Bachelor's Degree

Master's Degree

Tools

Learning Management System (LMS)

Job description

Your role and responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Preferred technical and professional experience

• Knowledge of LMS administration and learning operations.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Ability to work in a fast-paced, deadline-driven environment.

Years of Experience

2 to 4