Lead Process Analyst - HRO - Learning Administration

IBM; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IBM Bengaluru is seeking an LMS Administrator to own end-to-end learning operations, from course creation to compliance. You will configure programs (ILT, VILT, self-paced), upload SCORM/AICC/xAPI content and run end-to-end testing before production.

You will manage enrollments, track completions and certifications, generate reports, support audits, and drive process improvements with global stakeholders.

Qualifications

• Graduate with 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Responsibilities

• Create and maintain LMS courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.
• Act as LMS SME and handle complex escalations.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.
• Mentor team members and support capability development.
• Drive governance reviews, SLA management and operational excellence.
• Lead transitions, migrations and LMS transformation initiatives.
• Manage leadership stakeholders and client governance forums.

Skills

LMS administration

Stakeholder management

Analytical skills

Communication skills

Process improvement

Education

Bachelor's Degree

Master's Degree

Tools

MS Excel

Job description

Your Role and Responsibilities:

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.
• Act as LMS SME and handle complex escalations.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.
• Mentor team members and support capability development.
• Drive governance reviews, SLA management and operational excellence.
• Lead transitions, migrations and LMS transformation initiatives.
• Manage leadership stakeholders and client governance forums.

Required Education:

• Bachelor's Degree

Preferred education:

• Master's Degree

Required Technical and Professional Expertise:

• Graduate with 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Preferred Technical and Professional Experience:

• Knowledge of LMS administration and learning operations.
• Understanding of SCORM/AICC/xAPI standards.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Stakeholder management and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Process improvement and root cause analysis.
• Training and mentoring skills.
• Governance management.
• Leadership and project management capabilities.

Years of Experience:

4 - 6