Lead I - Software Testing (QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

UST; Bengaluru; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

UST is seeking an experienced QA Engineer – ServiceNow to support a leading US healthcare organization. The candidate will leverage 5–7 years of QA and testing experience, focusing on SIT, ATF regression, and UAT, with emphasis on data migration validation, defect management, and deployment validation.

The role requires collaboration across development, business, and platform teams to ensure end-to-end quality of ServiceNow implementations and successful releases, including post-production

Qualifications

• 5–7 years of experience in QA, software testing, or quality engineering.
• Hands-on experience with SIT, regression testing, UAT, and defect management.
• Strong experience with ServiceNow Automated Test Framework (ATF).
• Expertise in test planning, test case design, test execution, and test reporting.
• Experience in data migration validation, reconciliation testing, and data quality assurance.
• Strong knowledge of defect tracking tools and root cause analysis.
• Experience supporting release validation, deployment testing, and hypercare activities.
• Excellent communication, analytical, and stakeholder management skills.

Responsibilities

• Develop and maintain test strategies, test plans, test scenarios, and test cases across project phases.
• Execute System Integration Testing (SIT) and ATF regression testing for ServiceNow applications and platform enhancements.
• Review, refine, and execute Codon-generated ATF scripts and SIT test cases to ensure quality and completeness.
• Validate data migration loads, reconciliation processes, and overall data integrity.
• Support User Acceptance Testing (UAT) by coordinating with business stakeholders, validating outcomes, and resolving issues.
• Manage defect lifecycle activities including logging, triage, prioritization, retesting, and closure.
• Perform deployment validation and support post-production hypercare activities.
• Collaborate closely with development, business, and platform teams to ensure successful release delivery.
• Prepare test execution reports, quality metrics, and status updates for stakeholders.

Skills

ServiceNow ATF

SIT Testing

Regression Testing

UAT

Defect Management

Test Planning

Data Migration Testing

CMDB

ITSM

Discovery

Service Mapping

JavaScript

REST/SOAP Integrations

Production Validation

Hypercare Support

Issue Analysis

Defect Tracking

Functional Testing

ITIL

Production Support

Education

Bachelor's degree in Computer Science, Information Technology, Business

Tools

ATF

Job description

Role Description

QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

Role Description

QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

Role Summary

UST is seeking an experienced QA Engineer – ServiceNow to support one of the leading healthcare organizations in the United States. The ideal candidate will have 5–7 years of experience in software quality assurance and testing, with strong expertise in ServiceNow testing, SIT (System Integration Testing), ATF (Automated Test Framework) regression testing, migration validation, UAT support, defect management, deployment validation, and post-production hypercare activities.

The candidate will be responsible for ensuring end-to-end quality across ServiceNow implementations through comprehensive test planning, execution, automation, validation, and stakeholder coordination.

Key Responsibilities

• Develop and maintain test strategies, test plans, test scenarios, and test cases across project phases.
• Execute System Integration Testing (SIT) and ATF regression testing for ServiceNow applications and platform enhancements.
• Review, refine, and execute Codon-generated ATF scripts and SIT test cases to ensure quality and completeness.
• Validate data migration loads, reconciliation processes, and overall data integrity.
• Support User Acceptance Testing (UAT) by coordinating with business stakeholders, validating outcomes, and resolving issues.
• Manage defect lifecycle activities including logging, triage, prioritization, retesting, and closure.
• Perform deployment validation and support post-production hypercare activities.
• Collaborate closely with development, business, and platform teams to ensure successful release delivery.
• Prepare test execution reports, quality metrics, and status updates for stakeholders.

Required Qualifications

• 5–7 years of experience in QA, software testing, or quality engineering.
• Hands-on experience with SIT, regression testing, UAT, and defect management.
• Strong experience with ServiceNow Automated Test Framework (ATF).
• Expertise in test planning, test case design, test execution, and test reporting.
• Experience in data migration validation, reconciliation testing, and data quality assurance.
• Strong knowledge of defect tracking tools and root cause analysis.
• Experience supporting release validation, deployment testing, and hypercare activities.
• Excellent communication, analytical, and stakeholder management skills.

ServiceNow Technical Skills

• Hands-on experience with ServiceNow platform testing and validation.
• Knowledge of ITSM, CMDB, Discovery, Service Mapping, and Event Management.
• Working knowledge of JavaScript, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience validating REST/SOAP integrations and end-to-end workflows.
• Understanding of ServiceNow data migration, scripting, cutover, and reconciliation processes.
• Familiarity with ServiceNow development and configuration concepts to support effective test design and troubleshooting.

Preferred Skills

• Experience testing large-scale ServiceNow implementations and platform upgrades.
• Knowledge of ITSM and ITOM processes.
• Experience working in Agile/Scrum delivery environments.
• ServiceNow certifications or testing certifications are a plus.
• Exposure to healthcare domain applications and compliance requirements is desirable.

Education

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or an equivalent combination of education and professional experience.

Skills

ServiceNow ATF | SIT Testing | Regression Testing | UAT | Defect Management | Test Planning | Data Migration Testing | CMDB | ITSM | Discovery | Service Mapping | JavaScript | REST/SOAP Integrations | Production Validation | Hypercare Support | Issue Analysis | Defect Tracking | Functional Testing | ITIL | Production Support