ServiceNow Testing Consultant

Infosys; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Infosys Quality Engineering in Bengaluru is seeking a Lead Consultant to drive ServiceNow Testing across ITSM, ITOM, and HRSD, focusing on ATF automation and scalable test design. You will collaborate with architects, developers, and process owners to validate solutions and ensure quality across enterprise workflows.

The role emphasizes hands-on testing leadership, test strategy, and mentoring junior testers within a collaborative culture that values innovation and continuous improvement.

Qualifications

• Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD.
• Hands-on expertise in designing robust ATF suites for regression, smoke, and integration testing.
• Proven track record in large-scale ServiceNow implementations, migrations, or upgrades.
• Familiarity with ITOM components such as Discovery, Service Mapping, Event Management.
• Exposure to test management tools like Jira or Azure DevOps.

Responsibilities

• Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.
• Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements.
• Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.
• Utilize ATF to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.
• Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.
• Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.
• Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories.
• Support release and deployment activities by performing smoke, sanity, and regression testing in sub-prod and production-like environments.
• Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists.
• Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement.

Skills

ServiceNow Testing

ATF

ITSM

ITOM

HRSD

Jira

Azure DevOps

Automation

Education

Bachelor of Engineering

Tools

Jira

Azure DevOps

Job description

Job DescriptionYou will be part of a high-impact team responsible for ensuring the quality, reliability, and performance of ServiceNow implementations across multiple business domains. In this role, you will work closely with architects, developers, and process owners to validate solutions that power ITSM, ITOM, HRSD, and other enterprise workflows. Your expertise in ServiceNow Testing will help organizations streamline operations, reduce incidents, and deliver seamless user experiences.

Whether you operate as an individual contributor or guide others as a Lead Consultant, you will influence testing strategy, automation adoption, and best practices across projects. This opportunity allows you to collaborate with diverse stakeholders, solve complex problems, and continuously learn within a supportive and collaborative work culture that values innovation, ownership, and continuous improvement.

Roles & Responsibilities

• Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.
• Develop detailed test plans, test cases, and test data based on business requirements, user stories, and technical specifications for ServiceNow implementations and enhancements.
• Perform hands‑on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.
• Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.
• Collaborate with cross‑functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.
• Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.
• Ensure test traceability from requirements to test cases and defects, maintaining clear documentation and test evidence in appropriate tools and repositories.
• Support release and deployment activities by performing smoke, sanity, and regression testing in sub‑prod and production‑like environments.
• Contribute to testing standards and best practices for ServiceNow projects, including reusable test assets, templates, and checklists.
• Mentor junior team members (where applicable) in ServiceNow Testing approaches, ATF usage, and quality assurance practices, fostering a culture of continuous improvement.

Technical Requirement

• Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD, including complex workflows, integrations, and custom applications.
• Hands‑on expertise in designing robust ATF suites for regression, smoke, and integration testing, with a focus on maintainability and scalability.
• Proven track record in large‑scale ServiceNow implementations, migrations, or upgrades (e.g., testing during version upgrades, patching, and module rollouts).
• Familiarity with ITOM components such as Discovery, Service Mapping, Event Management, and their testing considerations (data quality, integrations, and performance).
• Exposure to test management tools (e.g., Jira, Azure DevOps, or similar) for managing test cases, execution, and defect tracking in ServiceNow projects.

Additional ResponsibilityGood to have skills: Agile methodologies, ServiceNow, ATF, ITSM,Automation

Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI

Educational RequirementBachelor of Engineering

Preferred SkillsTechnology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM,Technology->Testing Technologyes->Test Automation Technology

Service LineInfosys Quality Engineering