Lead II - Software Testing (Service Now, ATF, Test Automation)

UST; Bengaluru; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

UST in Bengaluru is seeking an experienced Senior QA Engineer with strong ServiceNow ATF expertise to lead QA initiatives across ServiceNow implementations and enhancements. The role requires extensive experience in ServiceNow testing, automation frameworks, SaaS platform testing, integration testing, and team coordination within Agile ITSM processes.

You will drive test strategy, manage automation suites, and coordinate with cross-functional teams to support upgrades and releases in a dynamic,

Qualifications

• 5–8 years of experience testing ServiceNow applications.
• Strong knowledge of ITSM processes and ServiceNow platform.
• Hands-on experience with ServiceNow ATF (Mandatory).
• Experience in Incident, Problem, Change, and Asset Management workflows.
• Experience with API testing and Selenium automation.

Responsibilities

• Create and execute comprehensive test strategies for ServiceNow projects.
• Maintain ATF and Selenium automation suites.
• Perform smoke, functional, regression, and integration testing.
• Coordinate QA activities across multiple workstreams.
• Lead defect tracking and reporting with stakeholders.
• Support ServiceNow upgrades and release testing.

Skills

ServiceNow Testing

ATF Automation

QA Leadership

SaaS Testing

Integration Testing

Agile Methodologies

Selenium Automation

API Testing

Education

Bachelor's or Master's in Computer Science / IT / ECE / related

Tools

ServiceNow ATF

Selenium

API Testing Tools

Automation Frameworks

Job description

• Experience Range: 5 to 8 Years
• Employment Focus: ServiceNow Testing, ATF Automation, QA Leadership

Role Description

We are seeking an experienced Senior QA Engineer with strong ServiceNow ATF (Automated Test Framework) expertise to lead quality assurance initiatives across ServiceNow implementations and enhancements. The ideal candidate should possess extensive experience in ServiceNow testing, automation frameworks, SaaS platform testing, integration testing, and team coordination, with a strong understanding of Agile methodologies and ITSM processes.

Position Details

• Role: Sr. QA / Test Automation Engineer (ServiceNow)
• Experience Range: 5 to 8 Years
• Employment Focus: ServiceNow Testing, ATF Automation, QA Leadership

Role Summary

We are seeking an experienced Senior QA Engineer with strong ServiceNow ATF (Automated Test Framework) expertise to lead quality assurance initiatives across ServiceNow implementations and enhancements. The ideal candidate should possess extensive experience in ServiceNow testing, automation frameworks, SaaS platform testing, integration testing, and team coordination, with a strong understanding of Agile methodologies and ITSM processes.

Must-Have Skills

• Minimum 5 years of experience testing ServiceNow applications.
• Strong knowledge of ServiceNow platform and ITSM processes.
• Experience testing Incident, Problem, Change, Request, Asset Management workflows.
• Hands‑on experience in ServiceNow integrations and end‑to‑end process validation.
• Experience in ServiceNow ATF (Automated Test Framework) - Mandatory.

QA & Testing Expertise

• Test Plan preparation and execution.
• Test Scenario and Test Case creation, review, execution, and reporting.
• Defect management and defect lifecycle tracking.
• Regression Testing.
• Functional Testing.
• Smoke Testing.
• Integration Testing.
• User Acceptance Testing (UAT).
• Re-testing and Ad-hoc Testing.
• Security Testing.
• Performance Testing.
• GUI Testing.

Automation Testing

• Experience with automation testing frameworks.
• Selenium automation testing experience.
• Maintenance of automation scripts and test environments.
• API Testing experience.

ServiceNow Modules Exposure

Experience Testing One Or More Of

• Incident Management
• Problem Management
• Request Management
• Change Management
• Performance Analytics
• Asset Management
• Release Management
• IT Cost Management
• Discovery
• Orchestration
• ITOM

Agile & SDLC Knowledge

• Strong understanding of:
  • SDLC
  • STLC
  • Bug Life Cycle
  • Production Support Processes
• Agile/Scrum practices:
  • Sprint Planning
  • Story Point Estimation
  • Planning Poker
  • Daily Scrum Meetings
  • Retrospectives

Leadership & Coordination

• Experience leading QA teams.
• Resource planning and quality assessment.
• Stakeholder communication and requirement analysis.
• Ability to coordinate with business users, developers, and platform teams.

Good-to-Have Skills

• ITIL knowledge.
• ITOM domain knowledge.
• SaaS Platform Testing experience.
• ServiceNow Certified Professional.
• ServiceNow Certified System Administrator (CSA).
• Certified Scrum Master (CSM).
• Mobile Testing (Android, iOS, Windows).
• Cross-browser testing:
  • Chrome
  • Firefox
  • Safari
  • Edge/IE
  • Opera
• Experience working in multicultural and global delivery environments.

Key Responsibilities

• Understand business requirements and user stories.
• Create and execute comprehensive test strategies.
• Perform smoke, functional, regression, integration, and UAT testing.
• Maintain and enhance ATF and Selenium automation suites.
• Execute testing for ServiceNow upgrades and releases.
• Validate ServiceNow workflows, integrations, and platform enhancements.
• Track, report, and manage defects based on severity and priority.
• Collaborate with development, business, and product teams.
• Lead QA activities across multiple workstreams.
• Provide effort estimation and support release planning.

Educational Qualifications

Mandatory

• Bachelor's or Master's Degree in:
  • Computer Science
  • Information Technology
  • Electronics & Communication Engineering
  • Related Engineering Discipline

Preferred Certifications

• ServiceNow Certified Professional
• ServiceNow Certified System Administrator (CSA)
• Certified Scrum Master (CSM)

Skills

ServiceNow, API Testing, Selenium, Test Automation, ATF