ServiceNow QA Lead

2081 DXC Technology India Private Limited; Dadri; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

DXC Technology is seeking a Senior ServiceNow QA Lead with 8–10 years of experience to drive end-to-end testing, governance, and sign-offs for complex releases. You will own test strategy, build automation with ATF/Selenium, and mentor teams across ITSM/CSM modules to ensure high quality.

You will collaborate with business, product owners, and client teams, delivering proactive quality insights and robust release readiness in a fast-paced environment.

Qualifications

• 8–10 years of total QA experience with 4–6 years in ServiceNow.
• Proven leadership experience in QA governance and stakeholder engagement.
• Hands-on with test strategy, planning, and automation.
• Strong knowledge of ServiceNow ITSM/CSM modules and integrations.

Responsibilities

• Own end-to-end QA for releases – test strategy, planning, execution, and sign-off
• Define and drive QA governance, standards, and best practices across projects
• Lead functional, regression, integration, and UAT testing
• Validate ServiceNow configurations, customizations, and integrations
• Establish and drive test automation (ATF/Selenium) to improve coverage
• Manage defect lifecycle and ensure timely resolution with development teams
• Perform data validation and ensure integrity across ServiceNow modules
• Provide test metrics, dashboards, and quality insights to leadership
• Handle stakeholder management – work with business, product owners, and client teams for sign-offs
• Drive risk identification and mitigation related to quality and delivery timelines
• Support major releases, upgrades, and production validation

Skills

ServiceNow QA

Leadership

Test automation

Agile/Scrum

Stakeholder management

Communication

Data validation

ITSM

CSM

Scripting

Tools

ATF

Selenium

Job description

Job Description: Role Summary

We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.

Key Responsibilities

• Own end-to-end QA for releases – test strategy, planning, execution, and sign-off
• Define and drive QA governance, standards, and best practices across projects
• Lead functional, regression, integration, and UAT testing cycles
• Validate ServiceNow configurations, customizations, and integrations
• Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency
• Manage defect lifecycle and ensure timely resolution with development teams
• Perform data validation and ensure integrity across ServiceNow modules
• Provide test metrics, dashboards, and quality insights to leadership
• Handle stakeholder management – work closely with business, product owners, and client teams for sign-offs and expectations
• Drive risk identification and mitigation related to quality and delivery timelines
• Support major releases, upgrades, and production validation

Skills & Experience

• Strong experience in ServiceNow QA / Testing, with leadership exposure
• Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.)
• Hands‑on with: Test strategy & planning, Automation tools (ATF preferred, Selenium, etc.)
• Knowledge of ServiceNow configuration basics (workflows, scripting, integrations)
• Experience in Agile / Scrum delivery models
• Strong analytical, problem‑solving, and communication skills

Certifications

• Mandatory: CSA (Certified System Administrator)
• Good to have: CSM / ITSM / other ServiceNow certifications
• Knowledge and/or micro-certification in at least one of the following: Customer Service Management (CSM) (preferred) Playbooks Flow Designer Now Assist / AI Platform Analytics Predictive Intelligence Service Portal Catalog Items Automated Test Framework (ATF) JL9

Expectations

• Acts as QA Lead for a module or project
• Owns quality outcomes and release readiness
• Drives stakeholder communication and sign-offs
• Mentors team members and promotes automation and best practices
• Provides proactive risk and quality insights to leadership

Company Culture and About Us

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.