Senior IT QA Analyst

Ecolab Global Services; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ecolab Global Services in Bengaluru is seeking an experienced ServiceNow Senior QA Engineer to lead QA across the ServiceNow platform. The role focuses on validating ServiceNow applications, integrations, workflows, and platform enhancements to ensure high-quality, scalable solutions.

You will work with Product Owners, BAs, developers, architects, and operations throughout the SDLC. You will design and execute comprehensive test plans, lead diverse testing activities, and drive QA best practices

Qualifications

• 7+ years of QA experience with 4+ years in ServiceNow testing.
• Strong understanding of ServiceNow architecture and core modules.
• Experience with ATF and API testing.

Responsibilities

• Design, develop, and execute test plans and scripts for ServiceNow apps.
• Lead functional, regression, integration, system, and UAT testing.
• Build and maintain ATF scripts for upgrades/releases.
• Validate ITSM, CSM, Service Portal, APO and custom modules.
• Translate business requirements into test scenarios and criteria.
• Ensure traceability from requirements to defects and results.
• Manage defects through resolution and report QA metrics.
• Perform end-to-end testing of REST, SOAP, and integrations.
• Participate in Agile ceremonies and release planning.
• Support upgrades/patches by validating changes and regression issues.

Skills

QA expertise

Agile/Scrum

Defect management

Test planning

Test execution

Stakeholder communication

Problem solving

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow ATF

Postman

Job description

Job Summary

We are seeking an experienced and detail-oriented ServiceNow Senior QA Engineer to lead quality assurance activities across the ServiceNow platform. The ideal candidate will be responsible for validating ServiceNow applications, integrations, workflows, and platform enhancements to ensure high-quality, scalable, and reliable solutions. This role will work closely with Product Owners, Business Analysts, Developers, Architects, and Operations teams throughout the software development lifecycle.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for ServiceNow applications.
• Lead functional, regression, integration, system, and user acceptance testing activities.
• Build and maintain Automated Test Framework (ATF) scripts and regression suites for platform upgrades and releases.
• Validate ServiceNow modules such as ITSM, CSM , Service Portal, APO, and other custom applications.
• Collaborate with Business Analysts and Product Owners to translate business requirements into test scenarios and acceptance criteria.
• Ensure traceability between requirements, test cases, defects, and validation results.
• Identify, document, track, and manage defects through resolution.
• Perform end-to-end testing of integrations using REST APIs, SOAP, Integration Hub, MID Server, and external applications.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning.
• Support ServiceNow upgrades, patches, and releases by validating existing functionality and identifying regression issues.
• Prepare test execution reports, quality metrics, and status updates for stakeholders.
• Drive QA best practices, test automation adoption, and continuous process improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of overall QA experience with at least 4+ years of ServiceNow testing experience.
• Strong understanding of ServiceNow platform architecture and core modules.
• Hands-on experience with ServiceNow ATF (Automated Test Framework).
• Experience testing ServiceNow workflows, Flow Designer, Catalog Items, Record Producers, Integrations, and Portals.
• Experience in API testing using tools such as Postman or similar.
• Strong knowledge of Agile/Scrum methodologies and SDLC processes.
• Experience working with defect management and test management tools.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management skills. Role & responsibilities