Lead I - Software Testing

UST; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UST is seeking a ServiceNow QA / Test Automation Engineer with 5+ years of experience to ensure high-quality ServiceNow implementations. The role focuses on automated testing using ATF and Selenium, with collaboration across development, business analysis, and stakeholders.

Responsibilities include designing test plans, executing tests, and contributing to CI/CD pipelines. Strong knowledge of REST/SOAP APIs and SDLC/STLC is preferred.

Qualifications

• 5+ years of QA/testing experience with ServiceNow exposure.
• Expertise in ServiceNow ATF and Selenium WebDriver (Java/Python preferred).
• Experience in manual and automation testing across modules.

Responsibilities

• Design, develop, and execute test plans, cases, and scripts for ServiceNow apps.
• Perform functional, regression, integration, and end-to-end testing.
• Build and maintain automated test scripts using ServiceNow ATF; develop Selenium-based frameworks.

Skills

ServiceNow ATF

Selenium WebDriver

Java

Python

Manual testing

Automation testing

Tools

JIRA

Azure DevOps

Postman

Job description

Role Description

Job Title: ServiceNow QA / Test Automation Engineer

Experience: 5+ Years

Employment Type: Full-Time

Job Summary: We are seeking a skilled ServiceNow QA Engineer with 5+ years of experience in manual and automated testing on the ServiceNow platform. The ideal candidate should have strong expertise in Automated Test Framework (ATF) and Selenium, ensuring high-quality, scalable, and reliable ServiceNow implementations.

Key Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts for ServiceNow applications
• Perform functional, regression, integration, and end-to-end testing
• Build and maintain automated test scripts using ServiceNow ATF
• Develop automation frameworks using Selenium WebDriver
• Validate implementations across ServiceNow modules (ITSM, CSM, HRSD, etc.)
• Collaborate with developers, BAs, and stakeholders to understand requirements and acceptance criteria
• Participate in Agile/Scrum ceremonies (Sprint planning, stand-ups, retrospectives)
• Identify, log, and track defects; ensure timely resolution
• Perform API testing using REST/SOAP tools (Postman or similar)
• Ensure data integrity and validate integrations with external systems
• Contribute to CI/CD pipelines by integrating automated test suites
• Prepare test reports and quality metrics

Required Skills & Qualifications

• 5+ years of experience in QA/testing with ServiceNow platform exposure
• Strong expertise in:
  • ServiceNow ATF (Automated Test Framework)
  • Selenium WebDriver (Java/Python preferred)
• Experience in manual and automation testing
• Knowledge of ServiceNow modules (ITSM preferred; others are a plus)
• Strong understanding of SDLC and STLC
• Experience with API testing (REST/SOAP)
• Familiarity with defect tracking tools (JIRA, Azure DevOps, etc.)
• Strong analytical and debugging skills

Preferred Qualifications

• ServiceNow certifications (CSA, Certified Implementation Specialist - ITSM preferred)
• Experience with CI/CD tools (Jenkins, Git, Azure DevOps)
• Knowledge of BDD frameworks (Cucumber, TestNG, etc.)
• Familiarity with Performance Testing tools (JMeter or similar)
• Understanding of ITIL processes

Skills

servicenow testing, automated test framework (atf), selenium, test scripts,