Job Description:
Job Purpose
The Lead Analyst - HR Operations will be part of the GBS Learning & Knowledge Management (L&KM) team, supporting global learning operations, Learning Management System (LMS) activities, vendor management, and learning content enhancement. The role requires proficiency in French to support language-specific learning requirements, ensure smooth delivery of learning services, and collaborate with global stakeholders. The candidate may also support English-language activities and other operational requirements as needed.
Job Description
Key Responsibilities
- Provide operational support for the Learning Management System (LMS), including course administration, content uploads, learning assignments, and troubleshooting user queries.
- Support learning and knowledge management activities in Portuguese, ensuring accuracy and consistency of language-specific content.
- Coordinate with external vendors and internal stakeholders to manage learning content, track deliverables, and ensure timely completion of activities.
- Review, update, and enhance learning materials to maintain content quality, relevance, and consistency.
- Support the translation, localisation, and validation of learning content in Portuguese, wherever required.
- Collaborate with global teams to resolve LMS-related issues and improve learning processes and user experience.
- Provide support for English-language learning content and other L&KM activities as and when required.
- Maintain operational documentation, trackers, and reports while adhering to established processes and quality standards.
You are meant for this job if:
Experience Required:
5-7 years of relevant experience.
Must-Have Skills & Qualifications:
- Excellent verbal and written communication skills.
- Bachelor's or Master's degree, preferably in Human Resources or a related field.
- Strong stakeholder management skills, preferably with experience working with global stakeholders.
- Experience working in a multicultural, cross-cultural environment.
Good-to-Have Skills
- Working knowledge of Learning Management Systems (LMS), preferably SAP SuccessFactors.
- Familiarity with learning operations, content management, and LMS support activities.
Skills
- Communication Skills and Abilities
- Report Generation
- Documentation