Language Executive

Lumina Datamatics; Dadri, Mumbai; Presencial; INR 300 000 - 540 000; Tempo integral

Resumo da oferta

Lumina Datamatics Inc. in Dadri, Uttar Pradesh, India, is seeking a Spanish-speaking customer support specialist to assist customers via phone, email, and chat. The role focuses on technical issue resolution and timely responses, with collaboration across internal teams and meticulous CRM record-keeping.

The ideal candidate has up to 8 years of experience in customer care or tech support, fluent Spanish, and strong communication skills to ensure high-quality service.

Qualificações

• 1–8 years of experience in customer care or technical support role.
• Proficiency in Spanish language (written & spoken).
• Strong communication skills for effective issue resolution.

Responsabilidades

• Provide technical support to customers through phone calls, emails, or chats in Spanish language.
• Troubleshoot issues related to software products and provide solutions in a timely manner.
• Collaborate with internal teams to resolve complex customer queries and elevate when necessary.
• Maintain accurate records of customer interactions using CRM software.

Conhecimentos

Spanish language

Communication skills

Descrição da oferta de emprego

Roles and Responsibilities :

• Provide technical support to customers through phone calls, emails, or chats in Spanish language.
• Troubleshoot issues related to software products and provide solutions in a timely manner.
• Collaborate with internal teams to resolve complex customer queries and elevate when necessary.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-8 years of experience in customer care or technical support role.
• Proficiency in Spanish language (written & spoken).
• Strong communication skills for effective issue resolution over the phone/email/chat.