Language Specialist

Lumina Datamatics; Dadri, Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Lumina Datamatics Inc. in India seeks a customer support professional to assist clients via phone, email, or chat, addressing queries and guiding them through products and services.

The role focuses on timely resolutions, maintaining high customer satisfaction, and collaborating with internal teams to troubleshoot and improve service quality.

Responsibilities

• Provide language support to clients through phone, email, or chat.
• Handle customer queries and resolve issues related to products/services offered by the company.
• Escalate complex issues to senior team members when necessary.
• Ensure timely resolution of customer complaints and maintain high levels of customer satisfaction.
• Collaborate with internal teams to resolve technical issues and improve overall service quality.

Job description

Roles and Responsibilities

• Provide language support to clients through phone, email, or chat.
• Handle customer queries and resolve issues related to products/services offered by the company.
• Escalate complex issues to senior team members when necessary.
• Ensure timely resolution of customer complaints and maintain high levels of customer satisfaction.
• Collaborate with internal teams to resolve technical issues and improve overall service quality.