Customer Support Executive

SAG Infotech Pvt. Ltd; Jaipur; On-site; INR 279,000 - 446,400; Full time

Job summary

A tech company in India is seeking a Technical Support Representative to assist customers with software issues. You will provide support via phone, email, or chat, troubleshoot network and technical problems, and work with internal teams to escalate complex issues. Ideal candidates should have 0-3 years of experience and strong communication skills. Familiarity with hardware and networking fundamentals is a plus.

Qualifications

• 0-3 years of experience in a similar industry.
• Strong communication skills (verbal & written) for effective interaction with customers.
• Basic knowledge of computer hardware, networking fundamentals, and operating systems.

Responsibilities

• Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
• Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Document customer interactions using CRM software for accurate tracking and reporting purposes.
• Maintain a high level of professionalism while communicating with customers.

Skills

Technical customer support

Troubleshooting LAN and network issues

Communication skills

Job description

Job description

Roles and Responsibilities

• Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
• Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Document customer interactions using CRM software for accurate tracking and reporting purposes.
• Maintain a high level of professionalism while communicating with customers.

Desired Candidate Profile

• 0-3 years of experience in similar industry.
• Strong communication skills (verbal & written) for effective interaction with customers.
• Basic knowledge of computer hardware, networking fundamentals, and operating systems.