Bilingual Customer Service Representative

Excella Business Services; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

Excella Business Services Pvt Ltd. in Chennai, India, seeks a customer support associate to handle international voice inquiries in Spanish. You will provide product information, resolve issues, and maintain high satisfaction while meeting quality and productivity targets.

The role requires 0-2 years experience, strong Spanish written and spoken skills, and flexibility to work evenings, weekends, and holidays. Join a team focused on delivering excellent service and achieving sales goals.

Qualifications

• 0-2 years of experience in international voice process or similar.
• Strong proficiency in Spanish language (written & spoken).
• Excellent customer support skills with ability to handle multiple conversations.
• Ability to work flexible shifts including evenings, weekends, holidays.

Responsibilities

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
• Meet performance targets set by the company for quality standards, productivity, and sales goals.

Skills

Spanish language

Customer support

Communication

Job description

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
• Meet performance targets set by the company for quality standards, productivity, and sales goals.

Job Requirements :

• 0-2 years of experience in an international voice process or similar industry.
• Strong proficiency in Spanish language (written & spoken).
• Excellent customer support skills with ability to handle multiple conversations simultaneously.
• Ability to work flexible shifts including evenings, weekends, holidays as per business requirements.