French Language Expert

Team Vertex Cosmos; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Team Vertex Cosmos in India is seeking a French-speaking customer support representative to assist clients via phone, email, and chat, handling inquiries with empathy and professionalism while maintaining CRM records.

Ideal candidates hold a C1 in French, 1–6 years in similar roles, strong English communication, and availability for evening shifts Monday to Friday in a multinational BPO environment.

Qualifications

• C1 certification in French language (CEFR).
• 1-6 years of experience in a similar role providing customer support in French.
• Strong understanding of English language (written & spoken).
• Ability to work flexible shifts including evenings from Monday to Friday.
• Experience working with an International BPO/Call Centre environment.

Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats in French language.
• Handle client inquiries, resolve issues, and address concerns with empathy and professionalism.
• Work closely with internal teams to ensure seamless communication and issue resolution.
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
• Maintain accurate records of client interactions using CRM software.

Skills

French language

Customer support

English proficiency

Flexible shifts

BPO experience

Tools

CRM software

Job description

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats in French language.
  
• Handle client inquiries, resolve issues, and address concerns with empathy and professionalism.
  
• Work closely with internal teams to ensure seamless communication and issue resolution.
  
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
  
• Maintain accurate records of client interactions using CRM software.
  

Desired Candidate Profile

• C1 certification in French language (CEFR).
  
• 1-6 years of experience in a similar role providing customer support in French language.
  
• Strong understanding of English language (written & spoken) for effective communication with international clients.
  
• Ability to work flexible shifts including evenings from Monday to Friday

• Experience working with an International BPO/Call Centre environment.