Technical Support_ Spanish

Lumina Datamatics; Mumbai; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Lumina Datamatics Inc. in Mumbai seeks a Partner Support specialist to act as the primary solution provider for sellers and SPOCs during API integration.

You will engage across phone, email, and chat to deliver first-time resolution, analyze code, and ensure seamless connectivity between e-commerce tools and external systems.

Competenze

• Spanish Certification Level B2 mandatory
• Ready to work as per US timeline

Mansioni

• Act as primary solution provider for sellers and SPOCs during API integration.
• Engage with clients via phone, email, chat to provide a world-class experience and achieve first-time resolution of issues.
• Analyze code and perform API integrations to ensure connectivity between e-commerce tools and other systems.

Conoscenze

Spanish Certification Level B2

Descrizione del lavoro

Role & responsibilities

• Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
• Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
• Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.

Preferred candidate profile

Spanish Certification Level B2 mandatory

Ready to work as per to US timeline