Customer Support Executive - Spanish

Servify; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading customer service company in Mumbai is seeking a Customer Support Specialist with strong Spanish communication skills to manage and resolve complex issues. You will deliver exceptional customer experiences through various support channels, including calls, emails, and chat. Candidates should have 2-5 years of experience in customer support and possess excellent problem-solving and organizational skills. This position requires a customer-first mindset and the ability to thrive in a fast-paced environment.

Qualifications

• 2-5 years experience in customer support or a similar role.
• Strong Spanish proficiency (B2 level or above).
• Excellent verbal and written communication skills.

Responsibilities

• Resolve escalated customer issues promptly with professionalism and empathy.
• Handle customer interactions across calls, emails, and chat.
• Act as the point of contact for complex queries.

Skills

Spanish communication skills (B2)

Problem-solving

Multitasking

Organizational skills

Customer-first mindset

Tools

CRM tools

Job description

Position Summary:

The Incumbent deliver exceptional customer experiences by managing and resolving complex issues. This role requires strong Spanish communication skills (B2 or above), a problem‑solving mindset, and the ability to thrive in a fast‑paced, customer‑centric environment.

Key Responsibilities:

• Resolve escalated customer issues promptly with professionalism and empathy
• Handle customer interactions across calls, emails, and chat (blended support)
• Act as the point of contact for complex queries, providing effective solutions
• Collaborate with internal teams to address concerns and improve processes
• Identify issue trends and drive proactive resolutions
• Maintain accurate records in CRM systems.
• Partner with North America teams to manage and execute delegated tasks
• Share customer insights to support product and service improvements.

Requirements:

• 2-5 years experience in customer support or a similar role
• Strong Spanish proficiency (B2 level or above)
• Excellent verbal and written communication skills
• Ability to work in a blended support environment (calls, chat, email)
• Comfortable with night shifts and rotational offs (US shift)
• Strong problem-solving, multitasking, and organizational skills
• Familiarity with CRM tools and support systems.
• Customer‑first mindset with empathy and attention to detail
• Ability to work collaboratively in a fast‑paced environment
• Must be able to manage daily commute independently