Spanish - Team Leader

Right Move Staffing; Pune District; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Right Move Staffing in Pune is seeking a passionate lead for Spanish-speaking customer service operations. You will lead and mentor a team of agents, ensuring service levels and customer satisfaction targets are met daily.

The role requires 5+ years in Spanish language customer service, a B2 level Spanish certification, and strong English communication. Rotational shifts are part of the schedule, with focus on process quality and coaching.

Qualifikationen

• 5+ years of experience in Spanish language/customer service operations.
• Minimum 1 year of team handling experience.
• B2 level Spanish certification is mandatory.
• Good English communication skills (verbal and written).

Aufgaben

• Lead and manage a team of Spanish-speaking customer service representatives.
• Monitor team performance and ensure achievement of operational targets and SLAs.
• Handle escalations and resolve complex customer queries.
• Provide coaching, training, and regular feedback to team members.
• Track team productivity, quality, and customer satisfaction.
• Coordinate with internal teams to ensure smooth process operations.

Kenntnisse

Spanish language proficiency

Team leadership

Customer service

English communication

Jobbeschreibung

Minimum B2 level Spanish certification is mandatory.

5+ years of overall experience in Spanish language/customer service operations.

Minimum 1 year of team handling experience is required.

Good English communication skills (verbal and written).

Willingness to work in rotational shifts.

Banking, Collections, Debt Collection, or Customer Service experience is preferred.

Lead and manage a team of Spanish-speaking customer service representatives.

Monitor team performance and ensure achievement of operational targets and SLAs.

Handle escalations and resolve complex customer queries.

Support banking, collections, debt collection, or customer service operations.

Provide coaching, training, and regular feedback to team members.

Track team productivity, quality, and customer satisfaction.

Ensure process compliance and maintain service quality.

Coordinate with internal teams to ensure smooth process operations.