L2 suppor engineer/lead

Tekskills Inc.; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Tekskills Inc. in Chennai is seeking a skilled Application Support Lead with 6+ years of experience in cloud-enabled applications. The role requires strong incident management, leadership, and the ability to operate in a 24/7 on-call environment.

You will coordinate cross-functional teams to ensure stable platform performance and timely resolutions. The ideal candidate excels in communication with senior business stakeholders and can manage crises under pressure while guiding a capable support

Qualifications

• Solid experience in providing application support and incident/problem management.
• Experience leading a team to support cloud-enabled applications.
• Flexible for 24/7 support and weekend releases as required.
• Strong communication with senior stakeholders and crisis management.

Responsibilities

• Provide 24/7 application support and coordinate on-call rotations.
• Investigate incidents, root cause analysis and coordinate resolution.
• Collaborate with stakeholders to communicate issues and status.

Skills

Incident management

Team leadership

Communication

Crisis management

Pressure handling

Tools

Azure Databricks

Azure Data Factory

PySpark

Python

Azure Monitor

Application Insights

Azure Functions

Job description

JOB DISCRIPTION

Experience:6+ Years

Location: chennai

mandatory skills: Azure databricks + azure data-factory pyspark + python + ready to work in shift + have application support exp

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure