Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. is hiring an Application Support professional to help run the Cloud platform. You will support Azure/Databricks hosted applications, handle incident/problem management under ITIL, and ensure 24/7 availability with weekend releases as needed.

You will drive improvements in the support model, collaborate with Data Operations, Development, and Infrastructure teams, and mentor a team to deliver reliable cloud-enabled services to stakeholders across business units.

Qualifications

• Experience in application support with incident/problem management.
• Ability to lead a team and build cloud support skills.
• Strong knowledge of Azure services (ADF, ADLS, SQL, Monitor, Insights, Functions).
• Willing to provide 24/7 support and weekend releases.

Responsibilities

• Provide incident, problem, and event management per ITIL.
• Drive the team to meet problem and incident targets and SLAs.
• Coordinate incident, request, work driver and alert reduction across app clusters.
• Collaborate with Data Operations, Development, and Infrastructure teams.
• Challenge existing support model and drive improvements across regional/global teams.

Skills

Incident management

Team leadership

Azure troubleshooting

Communication skills

Crisis management

Tools

Azure Monitor

Application Insights

Azure Data Factory

Azure Functions

Job description

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.