Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Kolkata District; Presencial; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Tekskills Inc. is seeking an experienced Application Support professional to join our Cloud platform team for a corporate investment bank.

You will oversee 24/7 incident, problem, and event management, coordinating with Data Operations, Development, and Infrastructure to ensure service reliability on Azure-based apps. You will lead a small team, drive improvements in incident response, automation, and weekend releases, and communicate complex technical issues clearly to senior stakeholders,

Formación

• Experience in providing application support with incident and problem management.
• Proven ability to lead a team and build cloud-support skills.
• Willingness for 24/7/ weekend support and strong communication.

Responsabilidades

• Provide incident, problem, and event management according to ITIL framework; drive targets and SLA adherence.
• Lead and coordinate the team to reduce incidents, manage requests and alerts across the application cluster.
• Foster effective relationships with Data Operations, Development, and Infrastructure teams.
• Challenge the status quo and improve the regional/global support model.

Conocimientos

Incident management

Problem management

Team leadership

Cloud application support

Communication skills

Herramientas

Azure Databricks

ADF (Azure Data Factory)

ADLS (Azure Data Lake Storage)

Azure Monitor

Application Insights

Azure Functions

APIs

SQL

Descripción del empleo

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.