Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Mumbai; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an Application Support professional for a new Cloud platform in a corporate investment bank. You will support applications hosted on Azure/Databricks, onboard apps to the Cloud, and manage incidents, problems, and events per ITIL.

You will drive the team to meet SLA targets and reduce incidents across the cluster. You will collaborate with Data Operations, Development, and Infrastructure teams, push improvements to the support model, and handle weekend releases as

Qualifikationen

• Solid experience in application support with incident and problem management.
• Experience in leading a team and building cloud-enabled support capabilities.
• Proficiency with Azure services (ADF, ADLS, SQL, Monitor, Application Insights, Functions) and APIs.
• Willingness for 24/7 support and weekend releases.
• Strong communication with senior business stakeholders.

Aufgaben

• Provide incident, problem, and event management according to ITIL framework and meet SLAs.
• Drive the team to fulfil targets regarding problem management and incident management.
• Drive incident, request, work drive and alert reduction across an application cluster.
• Collaborate with Data Operations, Development, and Infrastructure teams.
• Face-off to and develop effective working relationships with internal teams.
• Challenge the status quo and improve the support model used by regional/global teams.

Kenntnisse

Incident management

Problem management

Team leadership

Azure services

Azure Monitor

Application Insights

Azure Functions

APIs

Communication skills

Databricks

Azure Cloud Platform

Tools

Databricks

Azure

Jobbeschreibung

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.