Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Dadri; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an Application Support professional to back a Cloud platform for a corporate investment bank. You will support applications hosted on Azure and Databricks, facilitate onboarding to the Cloud platform, and ensure smooth operation.

You will handle incident, problem, and event management per ITIL, drive improvements, coordinate with Data Operations, Development and Infra teams, and support 24/7 operations including weekend releases.

Qualifikationen

• Experience in application support with incident and problem management.

Aufgaben

• Provide incident, problem and event management per ITIL framework.
• Drive the team to meet SLA targets and reduce incidents and alerts.
• Coordinate with Data Operations, Development and Infrastructure teams.
• Facilitate onboarding of applications to the Cloud platform and support 24/7 operations.

Kenntnisse

Incident management

Problem management

Team leadership

Azure services

APIs

Communication skills

Tools

Azure Monitor

Application Insights

Azure Functions

ADF

ADLS

SQL

Jobbeschreibung

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.