Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tekskills Inc. in Delhi invites an experienced Application Support specialist to help operate the new Cloud platform for a corporate investment bank.

You will support Azure/Databricks-hosted applications and help onboard them to the Cloud platform. You will manage incidents, problems and events per ITIL, drive the team to meet SLAs, and coordinate with Data Operations, Development and Infrastructure groups.

Qualifications

• Solid experience in providing application support with incident and problem management.
• Experience leading a team to build a skilled group capable of supporting Cloud-enabled applications.
• Familiarity with Azure services (ADF, ADLS, SQL, Azure Monitor, Application Insights) and APIs; certification is a plus.

Responsibilities

• Provide incident, problem, and event management according to ITIL framework.
• Lead the team to meet targets and SLAs and drive improvements in incident and problem management.
• Assist in onboarding applications to the Cloud platform and coordinate with Data Operations, Development, and Infrastructure teams.

Skills

Incident/problem management

Team leadership

Azure services

Communication with stakeholders

Tools

Azure

Databricks

Job description

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.