Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. is seeking an Application Support lead for a new Cloud platform, providing 24/7 support for Azure-based apps hosted on the bank's cloud.

You will manage incidents, problems and events per ITIL, coordinate with Data Operations, Development, and Infrastructure teams, and drive improvements to the support model across regional/global teams. The role requires strong Azure knowledge (ADF, ADLS, SQL, Monitor, Application Insights, Functions), API familiarity, and proven

Qualifications

• Solid experience in application support with incident/problem management.
• Experience leading a team and building a capable support team for cloud-enabled apps.
• Strong understanding of Azure services and APIs; able to troubleshoot Azure service issues.
• Willingness to provide 24/7/ weekend support as required; able to work under pressure.
• Excellent communication to explain complex issues to senior stakeholders.

Responsibilities

• Provide incident, problem, and event management per ITIL framework.
• Drive the team to achieve targets for incident/problem management and SLAs.
• Lead efforts to reduce incidents, requests, work items, and alerts across clusters.
• Collaborate with Data Operations, Development, and Infrastructure teams.
• Challenge the status quo and improve the regional/global cloud support model.

Skills

Incident Management

Problem Management

Team Leadership

Azure Cloud

Azure ADF

APIs

Troubleshooting

24/7 Support

Communication

Crisis Management

Tools

Azure Monitor

Application Insights

Azure Functions

SQL

ADLS

Job description

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.
• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.