Key Accounts Manager

Symbiosis Management Consultants; Madhya Pradesh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Symbiosis Management Consultants is seeking a proactive professional to act as the primary interface between the company and customers. You will capture the voice of the customer, provide factual feedback on product, pricing and competition, and lead business development through new RFQs, price negotiations, and settlements.

You will oversee the RFQ-to-PO lifecycle with sales, engineering, and operations teams, submitting techno-commercial quotes and driving market share growth.

Responsibilities

• Act as key interface between Symbiosis Management Consultants and customers.
• Capture voice of customer and report feedback on product, pricing, and competition.
• Lead business development, new projects pricing negotiations and settlements.
• Oversee sales, engineering, and operations for RFQ to PO lifecycle.
• Submit techno-commercial price quotes to customers.
• Aim to increase company market share.
• Drive raw material recovery based on price revisions.
• Focus on profitability and margin improvement.
• Maintain IMS documentation (contract reviews, customer satisfaction surveys).
• Oversee accounts receivable with timely payments and recovery with SCM support.
• Provide inputs for budgeting and MIS in a timely manner.
• Maintain SAP/CRM updates.
• Coordinate participation in trade exhibitions.
• Generate new leads (RFQs) and business opportunities.
• Prepare techno-commercial proposals with Engineering & Finance teams.
• Negotiate techno-commercial proposals with customers to secure business.
• Develop business plans and budgets.

Job description

Role & responsibilities

1. Responsible as key interface between COMPANY and Customer.

2. Responsible for capturing voice of customer and updating with factual feedback on product, pricing, and competition

3. Responsible for Business development, new projects price negotiations and settlement

4. Responsible for leading sales /Engg. / Operations for new RFQ to PO

5. Responsible for submission of techno-commercial price quote to customer

6. Responsible for improve Company market share.

7. Responsible for raw material recovery based on material price revision.

8. Responsible for Profit / Margin improvement

9. Responsible for IMS documentation (contract review, customer satisfaction survey etc)

10. Responsible for accounts receivable (timely payment), past due recovery with support of SCM team

11. Responsible for timely inputs to prepare Budgeting/MIS.

12. Responsible for updating SAP/ CRM.

13. Responsible for managing participation at various trade exhibitions.

14. Generation new leads (RFQ's). Business opportunities

15. Preparing techno-commercial proposal with Engg. & Finance team

16. Negotiating techno-commercial proposal with customer to solicit business

17. Experience in developing Business Plan and Budget