Key Accounts Manager (International Business)

Iscon Balaji Foods; Ahmedabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Iscon Balaji Foods in Ahmedabad is looking for a dedicated Account Relationship Manager to act as the main point of contact for key clients and to drive revenue growth through existing accounts. The role involves coordinating with internal teams, preparing business reviews, and ensuring high levels of client satisfaction. Ideal candidates should possess strong negotiation skills and a solid understanding of supply chain management. This position includes travel for client meetings and conferences.

Qualifications

• Proven track record in account management with strong client relations.
• Experience in business development and revenue growth.
• Ability to coordinate supply chain and order management.

Responsibilities

• Serve as the main contact for key clients and manage relationships.
• Drive sales growth through existing accounts and negotiate terms.
• Implement account plans and monitor market trends.
• Coordinate with internal teams for order execution and client deliverables.
• Prepare business reviews and report on performance metrics.

Skills

Strong negotiation and commercial acumen

Relationship management and communication skills

Analytical and strategic thinking

Problem-solving and crisis management

Supply chain and operational understanding

Job description

Location

Ahmedabad (Roles includes travelling for client meetings, client visit, participation in conferences, EXPO etc.)

Role & Responsibilities

Account Relationship Management

• Act as the primary point of contact for key clients
• Build long-term, trust-based relationships with decision-makers
• Understand client business models, objectives, and challenges
• Ensure high levels of client satisfaction and retention

Business Development & Revenue Growth

• Identify opportunities to increase sales within existing accounts
• Drive volume growth, cross-selling, and up-selling
• Negotiate pricing, contracts, and commercial terms
• Achieve sales targets and account profitability goals

Strategic Planning

• Develop and implement account plans aligned with client objectives
• Forecast demand and plan order pipelines
• Monitor market trends, competitor activity, and pricing movements
• Align internal strategy with client requirements

Order & Supply Chain Coordination

• Coordinate with production, logistics, and EXIM teams for order execution
• Ensure timely production, dispatch, and delivery
• Manage inventory planning and shipment schedules
• Handle issues related to delays, shortages, or quality concerns
• Manage cost negotiations, price revisions, and margin protection
• Evaluate impact of raw material, freight, and external cost changes
• Structure commercial proposals and cost‑sharing models when required
• Proactively address customer complaints and operational issues
• Coordinate internally to resolve quality, delivery, or documentation concerns
• Manage escalations professionally to maintain client confidence

Internal Coordination

• Act as a bridge between client and internal teams (sales, production, finance, logistics)
• Ensure alignment on commitments, timelines, and deliverables
• Provide regular updates and reporting to management

Performance Monitoring & Reporting

• Prepare periodic business reviews with clients
• Analyze gaps and implement corrective actions

Contract & Compliance Management

• Ensure adherence to contractual terms and agreed SLAs
• Oversee documentation, payment terms, and credit limits
• Monitor risk exposure in key accounts
• Gather insights on customer demand trends and future requirements
• Provide feedback to product and strategy teams
• Support product development or customization based on client needs

Required Skills

• Strong negotiation and commercial acumen
• Relationship management and communication skills
• Analytical and strategic thinking
• Problem-solving and crisis management
• Supply chain and operational understanding