Key Account Manager

TechDefence Labs; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Techdefence Labs Solutions Limited in Mumbai seeks a proactive Key Account Manager to build strong customer relationships, manage key client accounts, and drive satisfaction. You will coordinate with sales, technical, and delivery teams to deliver effective cybersecurity solutions.

The role requires excellent communication, compelling presentations, and the ability to understand client requirements and align our offerings accordingly.

Qualifications

• Proven ability to manage and grow key accounts.
• Excellent communication and presentation skills.
• Ability to coordinate with sales, tech, and delivery teams.
• Strong relationship-building and stakeholder management.

Responsibilities

• Manage and nurture relationships with assigned key accounts
• Act as the primary point of contact between clients and the organization
• Understand customer business needs and align company solutions accordingly
• Conduct client meetings, presentations, and follow-ups
• Ensure timely resolution of client queries and concerns
• Coordinate with sales, technical, and delivery teams for smooth execution
• Monitor account performance and identify growth opportunities
• Support account renewals, upselling, and cross-selling initiatives
• Maintain regular communication to ensure customer satisfaction and retention

Skills

Verbal communication

Written communication

Presentation skills

Client handling

Relationship management

Organization skills

Problem solving

Multi-account management

Job description

About Techdefence:

Techdefence Labs Solutions Limited is a leading cybersecurity company, providing cutting-edge security services, compliance solutions, managed security offerings, and the sale of best-in-class cybersecurity OEM products. We protect enterprises by combining technical depth, threat intelligence, and industry experience to create robust security postures across industries.

Role Overview:

We are seeking a proactive and client-focused Key Account Manager responsible for building strong customer relationships, managing key client accounts, and ensuring high levels of customer satisfaction. The role requires excellent communication, presentation skills, and the ability to understand client requirements and coordinate with internal teams to deliver effective solutions.

Key Responsibilities:

• Manage and nurture relationships with assigned key accounts


• Act as the primary point of contact between clients and the organization


• Understand customer business needs and align company solutions accordingly


• Conduct client meetings, presentations, and follow-ups


• Ensure timely resolution of client queries and concerns


• Coordinate with sales, technical, and delivery teams for smooth execution


• Monitor account performance and identify growth opportunities


• Support account renewals, upselling, and cross-selling initiatives


• Maintain regular communication to ensure customer satisfaction and retention

Skills Required

• Excellent verbal and written communication skills


• Strong presentation and client-handling abilities


• Relationship-building and stakeholder management skills


• Good organizational and coordination capabilities


• Problem-solving mindset with attention to detail


• Ability to manage multiple accounts simultaneously