Executive-Key Account Management

BigShip Technologies Pvt. Ltd; Dehradun; On-site; INR 600,000 - 1,000,000; Full time

Job summary

BigShip Technologies Pvt. Ltd is looking for an Executive-Key Account Manager in Dehradun, India. The role focuses on managing and developing relationships with key clients, ensuring customer satisfaction while achieving sales targets. Qualified candidates should possess a bachelor's degree in Business or Marketing, experience in sales, and strong communication skills. Responsibilities include implementing sales strategies, coordinating with internal teams, and preparing performance reports.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in key account management or sales.
• Strong communication and interpersonal skills.
• Analytical and strategic thinking abilities.
• Knowledge of logistics industry and market trends.

Responsibilities

• Build and maintain strong relationships with key clients.
• Develop strategies to achieve sales targets and revenue.
• Analyze market trends to identify growth opportunities.
• Coordinate with internal teams for service delivery.
• Prepare regular reports on account performance and sales metrics.

Skills

Client Relationship Management

Sales and Revenue Generation

Strategic Planning

Analytical Thinking

Time Management

Negotiation Skills

Education

Bachelor's degree in Business or Marketing

Tools

CRM Systems

Telephony Systems

Job description

The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long‑term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong relationships with key clients.
• Understand the clients & business goals and challenges.
• Act as the main point of contact for key accounts.

2. Sales and Revenue Generation

• Develop and implement strategies to achieve sales targets and maximize revenue from key accounts.
• Identify and pursue upselling or cross‑selling opportunities.
• Collaborate with the sales team to drive overall company sales objectives.
• Achieve monthly team KRA targets Resolve issues that come up on calls/chats/emails

3. Account Planning and Strategy

• Develop and implement account plans tailored to each key account.
• Analyze market trends and competitors to identify growth opportunities.
• Work closely with the marketing team to align strategies and promotional activities.

4. Communication and Collaboration

• Coordinate with internal teams to ensure seamless delivery of products or services to key accounts.
• Communicate effectively with clients to address inquiries, resolve issues, and provide updates.
• Collaborate with cross‑functional teams to achieve customer satisfaction.

5. Reporting and Analysis

• Escalation management & coordination with multiple teams to resolve delivery concerns
• Prepare regular reports on account performance, sales metrics, and market trends.
• Analyze data to identify areas for improvement and optimization.
• Present findings and recommendations to management.
• Conduct regular audits and evaluate employee performance and identify hiring and training needs

6. Any other task as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in key account management or sales.
• Strong communication and interpersonal skills.
• Analytical and strategic thinking abilities.
• Goal‑oriented with a focus on customer satisfaction.
• Knowledge of the logistics industry and market trends.
• Experience in working with CRM, telephony systems is a must
• Relationship‑building
• Sales and negotiation
• Communication and presentation
• Strategic planning
• Analytical and problem‑solving
• Time management and organization
• Must be able to Identify customer‑impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate