ACCOUNT MANAGER (CUSTOMER SUCCESS)-CYBERSECURITY

SafeAeon Inc.; India; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading cybersecurity solutions provider in India is seeking an experienced Accounts Manager. The role involves building and maintaining strong customer relationships, utilizing sales techniques to drive growth, and ensuring customer satisfaction. The ideal candidate will have proven experience in account management and strong communication skills. This position requires the ability to manage multiple priorities and a solid understanding of industry trends.

Qualifications

• Proven experience in account management or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of industry trends and best practices.

Responsibilities

• Develop and nurture relationships with a designated portfolio of customers.
• Utilize consultative selling techniques to surpass renewal and expansion targets.
• Conduct regular account reviews and monitor key performance metrics for customer success.
• Use industry and product knowledge to negotiate deals and create growth plans.
• Prioritize and manage a high volume of customer requests and issues.
• Implement and manage automated processes to forecast and address at-risk customers.
• Actively advocate for customers, ensuring a positive experience.
• Consistently meet and exceed daily and weekly call goals.

Skills

Account management

Strong communication

Interpersonal skills

Job description

Job posted on: 22/08/2025

Location: [Location not specified]

Department: SALES

Designation: Accounts Manager

Entity: SafeAeon Pvt Ltd

Number of Positions: 5

Openings Valid Till: 22/09/2025

Company Description

About Company:

SafeAeon leads the industry as a top-tier Cybersecurity-as-a-Service provider, delivering 24x7 premium Managed Security Services with AI-powered and human-driven 24x7 SOC, cutting-edge technology, and cost-effective next-generation cybersecurity solutions. Specializing in SOC, MDR, ED R, DLP, Email Security, Penetration Testing, Digital Forensics, Incident Response, and Threat Intelligence, SafeAeon operates globally across 20+ countries, providing comprehensive solutions to combat evolving cyber threats.

Job Description

Job Title: Account Manager

Experience: 1 to 5 years

Shift Timings: 8:30 PM - 5:30 AM (Night Shift)

Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and drive growth.

Key Responsibilities:

• Relationship Building and Maintenance: Develop and nurture relationships with a designated portfolio of customers. Ensure customer satisfaction and identify opportunities for expansion.
• Sales Techniques and Feedback: Utilize consultative selling techniques to surpass renewal and expansion targets. Actively listen to customer feedback and relay insights to improve products and services.
• Account Management and Upselling: Conduct regular account reviews and monitor key performance metrics for customer success. Identify and pursue opportunities to upsell additional services to existing customers.
• Industry Knowledge and Negotiation: Use industry and product knowledge to negotiate deals and create growth plans.
• Customer Request Management: Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions.
• Automated Processes and Collaboration: Implement and manage automated processes to forecast and address at-risk customers. Collaborate within a transparent and trust-based team environment.
• Customer Advocacy and Partnerships: Actively advocate for customers, ensuring a positive experience. Facilitate productive partnerships to help customers achieve their goals.
• Call Goals and Issue Resolution: Consistently meet and exceed daily and weekly call goals to maintain customer engagement. Identify and resolve customer pain points by coordinating with cross-functional teams.

Qualifications

Proven experience in account management or related field.

Strong communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Knowledge of industry trends and best practices.

Additional Information

Interested candidates, please share their CV at [e-mail]