Key Account Manager

Connectandheal; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Connectandheal is seeking a proactive Key Account Manager in Bengaluru to bridge client needs with internal teams and drive revenue growth. You will act as a strategic consultant, shaping value propositions and ensuring long-term partnerships with health-tech and corporate wellness clients.

Responsibilities include strategic engagement, consultative selling, managing end-to-end sales cycles, and maintaining MIS dashboards to monitor account health and milestones.

Qualifications

• 1-3 years in Account Management, preferably in B2B Services, Health-tech, or Corporate Wellness.
• Strong communication and consultative selling skills with the ability to influence diverse stakeholders.

Responsibilities

• Strategic client engagement and consulting to understand evolving business needs and craft inputs for teams.
• Lead end-to-end sales process to convert interest into signed contracts and expand account value.
• Develop and present unique value propositions to justify pricing and drive long-term partnerships.
• Maintain MIS reports and dashboards to track account health, revenue milestones, and project statuses.

Skills

Communication Mastery

Consultative Selling

Tech Proficiency

Analytical Mindset

Account Management Experience

Tools

MS Office

Google Workspace

Job description

Full-Time

Role Objective:

As a Key Account Manager, you will be the primary bridge between our most valued clients and our internal delivery teams. You aren't just a point of contact; you are a strategic consultant who understands client pain points, crafts unique value propositions, and drives sustainable revenue growth through retention and expansion.

Key Responsibilities:

1. Strategic Client Engagement & Consulting

• Needs Analysis: Maintain frequent touchpoints with clients to deeply understand their evolving business needs and organizational briefs.
• Solution Architecture: Translate complex client requirements into actionable inputs for the internal Operations and Communication teams.
• Creative Pitching: Develop and present unique, creative solutions with the conviction to influence C-suite stakeholders and decision-makers.

2. Revenue & Growth Management

• Sales Conversion: Manage the end-to-end "in-sales" process, ensuring high conversion rates from initial interest to signed contract.
• Value Engineering: Build and articulate a strong value proposition for every engagement to justify pricing and ensure long-term partnership.
• Expansion: Actively identify opportunities for Upselling (premium features) and Cross-selling (additional services) to increase Account Value.

3. Operational Excellence & Retention

• Account Retention: Own the retention targets by ensuring consistent service delivery that aligns with brand expectations.
• Escalation Management: Act as the final point of resolution for client grievances, turning potential churn into a showcase of excellent service.
• Data & Reporting: Maintain meticulous MIS reports and dashboards to track account health, revenue milestones, and project statuses.

Candidate Requirements

• Communication Mastery: Striking business communication skills with the ability to influence and persuade diverse stakeholders (internal and external).
• Consultative Selling: Proven ability to engage in consultative dialogue, moving beyond "features" to "outcomes" that drive revenue.
• Tech Proficiency: Expert user of MS Office (Excel & PPT) and Google Workspace (Sheets, Docs) for data analysis and high-impact presentations.
• Analytical Mindset: Comfortable working with numbers, preparing MIS, and translating data into growth strategies.
• Experience: 1-3 years in Account Management, preferably in B2B Services, Health-tech, or Corporate Wellness.

Required Skills

Execel/Google sheets Knowlegde Communication Revenue & Growth Management Strategic Client Engagement & Consulting Operational Excellence & Retention