Technical Account Manager

Kadel Labs; Bengaluru; Presencial; INR 2 500 000 - 4 000 000; Tempo integral

Resumo da oferta

Kadel Labs is a deep-tech IT services company seeking an experienced Technical Account Manager to manage key client accounts. You will build long-term relationships, understand client business and technical requirements, and identify opportunities to expand engagements through farming, upselling, and cross-selling.

The role requires engaging with clients and internal teams, understanding IT services operations, and ensuring a balance between client satisfaction, service delivery, and business

Qualificações

• 8+ years of experience in Technical Account Management or related fields.
• Experience in IT services or professional services is essential.
• Strong ability to manage client relationships and drive revenue growth.
• Proven skill in aligning client needs with technology solutions.
• Excellent verbal and written communication with senior stakeholders.
• Experience with farming, upselling, and cross-selling to grow engagements.
• Ability to travel to client locations as required.

Responsabilidades

• Manage and strengthen relationships with key clients and act as trusted contact.
• Understand client objectives, technology needs, and ongoing engagements for growth.
• Collaborate with technical and delivery teams to align expectations with solutions.
• Drive engagement through regular meetings, reviews, and proactive communication.
• Identify new opportunities within existing accounts and assist with proposals and negotiations.
• Monitor account health and coordinate with internal teams for timely delivery.
• Develop understanding of the company's technology services to recommend solutions.
• Work with leadership to track performance and plan future opportunities.
• Maintain relationships across client organizations from technical teams to senior decision-makers.
• Travel to client locations for meetings and engagement activities.

Conhecimentos

Client relationship management

Account farming

Upselling

Cross-selling

Stakeholder management

Travel readiness

Communication skills

Technical understanding

Formação académica

Bachelor's degree in Engineering/CS/IT

Descrição da oferta de emprego

At Kadel Labs - Startup Studio we built an ecosystem for early-stage founders to help them take their ideas to the next level. The ecosystem consists of in-house product teams, engineers, designers, data scientists, sales & marketing teams, legal experts, taxation, finance and operation heads. We aim to build a cohesive ecosystem, so that your startup runs as a full-fledged business from day 1!

Job Description

About Kadel Labs

Kadel Labs is a deep-tech IT services company dedicated to transforming businesses through cutting-edge technology solutions. Our expertise spans Data Analytics, Data Engineering & Visualization, Cloud Services, DevOps, InfoSecOps, InfraOps, Software Development & Modernization, and Generative AI-driven business applications.

As a trusted partner of Databricks, Microsoft Azure, AWS, WebMethods, and Bitrix24 CRM, we help businesses build innovative, reliable, and scalable technology solutions.

Job Description: Technical Account Manager

Experience: 8+ Years

About the Role

We are looking for an experienced Technical Account Manager with a strong understanding of technology and proven experience in client relationship and account management within IT services or professional services companies.

The ideal candidate will be responsible for managing key client accounts, building long-term relationships, understanding client business and technical requirements, and identifying opportunities to expand existing engagements through farming, upselling, and cross-selling. The role requires someone who can confidently engage with clients and internal technical teams, understand how IT services organizations operate, and ensure a balance between client satisfaction, service delivery, and business growth.

Key Responsibilities

1. 1.Manage and strengthen relationships with key clients, acting as a trusted point of contact for their business and technical requirements.
2. 2.Understand client business objectives, technology needs, and ongoing engagements to identify opportunities for account growth through farming, upselling, and cross-selling.
3. 3.Work closely with technical, engineering, project management, and delivery teams to align client expectations with proposed solutions and service capabilities.
4. 4.Drive client engagement through regular meetings, business reviews, and proactive communication to ensure satisfaction, retention, and long-term partnerships.
5. 5.Identify new opportunities within existing accounts, contribute to account growth strategies, and support proposals, solution discussions, and commercial negotiations.
6. 6.Monitor account health, address client concerns, manage escalations, and coordinate with internal teams to ensure timely resolution and successful delivery.
7. 7.Develop a strong understanding of the company's technology services and offerings to effectively communicate value propositions and recommend relevant solutions to clients.
8. 8.Collaborate with leadership and delivery teams to track account performance, identify business risks, and plan future engagement and growth opportunities.
9. 9.Maintain strong stakeholder relationships across client organizations, from technical teams to senior management and business decision-makers.
10. 10.Travel to client locations as required for business meetings, relationship building, account reviews, and client engagement activities.

Requirements

1. 1.Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
2. 2.8+ years of experience in Technical Account Management, Key Account Management, Client Relationship Management, or Engagement Management.
3. 3.Prior experience working with an IT services or professional services company is essential, with a clear understanding of service delivery models and how technology engagements operate.
4. 4.Strong technical understanding of software development, IT solutions, and technology services, with the ability to engage in meaningful discussions with technical teams and clients.
5. 5.Excellent verbal and written communication skills, with the ability to manage client conversations, presentations, negotiations, and senior-level stakeholder interactions.
6. 6.Proven experience in client relationship management, account farming, upselling, and cross-selling to drive account expansion and revenue growth.
7. 7.Strong business acumen with the ability to understand client needs, identify opportunities, and align technology services with business objectives.
8. 8.Excellent relationship-building, problem-solving, negotiation, and stakeholder management skills.
9. 9.Willingness to travel to client locations as required.