Key Account Manager

Delhivery; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Delhivery is seeking a result-oriented Key Account Manager in Bengaluru to lead strategic client relationships and drive revenue growth. The role requires ownership of key accounts, team leadership, and the ability to guide teams to meet SLAs and objectives.

You will coordinate with internal stakeholders to ensure exceptional service delivery, manage enterprise client expectations, and identify opportunities for process improvements and efficiency gains.

Qualifications

• 4 to 9 years of experience in key account management.
• Experience in managing and leading teams to deliver on account objectives and service SLAs.
• Proven track record of managing large enterprise clients and leading teams.

Responsibilities

• Own and drive daily, weekly, and monthly targets across assigned accounts.
• Drive target achievement through the team on a daily basis, including tracking performance and corrective action.
• Lead, manage, and motivate teams to deliver on account objectives, service SLAs, and revenue goals.
• Collaborate with internal and external stakeholders to build credibility with senior management and enterprise clients.
• Prepare and present performance reviews, MIS or dashboards to senior leadership.
• Identify opportunities for process improvement and service optimization.

Skills

Team leadership

Excellent communication

Negotiation

Presentation

MS Excel

Analytics tools

Tools

MS Excel

VBA

SQL

R

Python

Job description

Experience required in team handling and managing strategic accounts

Role Overview

:We are looking for a result-driven Key account manager to lead strategic client relationships and ensure the delivery of exceptional service. The role requires strong ownership of key accounts, team leadership, the ability to lead teams to consistently meet account objectives and SLAs and driving revenue growth through effective relationship management, operational execution, and collaboration with internal stakeholders

Key Responsibiliti

• esOwn and drive daily, weekly, and monthly targets across assigned accoun
• tsDrive target achievement through the team on a daily basis, including tracking performance and corrective actio
• nsConduct daily reviews / huddles to monitor progress, address gaps, and prioritize tas
• ksLead, manage, and motivate teams to deliver on account objectives, service SLAs, and revenue goa
• lsMonitor team KPIs, productivity, and performance metrics to ensure consistent delive
• ryAct as an escalation point for critical client and operational issu
• esCollaborate with internal and external stakeholders to build credibility and strong working relationships with senior management and enterprise clien
• tsEnsure high levels of customer satisfaction, retention, and long-term partnership grow
• thIdentify opportunities for process improvement, efficiency, and service optimizati
• onPrepare and present performance reviews, MIS, dashboards, and reports to senior leadersh
• ipDrive a culture of accountability, ownership, and continuous improvement within the te
• amExcellent customer service skills in the areas of problem-solving, task prioritization and follow-u
• p.Ability to work well in a team environme
• ntCollaborate with internal and external resources in order to gain credibility with senior managemen
• t.Proactive and self-driven with a great sense of ownersh
• ipGood in negotiation and persuasi

on Experie

• nce4 to 9 years of experience in key account managem
• entExperience in managing and leading teams to deliver on account objectives and service S
• LAsProven track record of managing large enterprise clients and leading t

eam Functional Sk

• illsExcellent communication, negotiation, and presentation sk
• illsStrong understanding of logistics operations, service delivery, and client lifecycle manage
• mentProficient in MS Excel; knowledge of analytics tools (VBA, SQL, R, Python) is a
• killsLeadership and team management capabil
• itiesStrong customer-centric approach with a problem-solving mi
• ndsetAbility to manage multiple stakeholders and work in a fast-paced enviro
• nmentProactive, self-driven, and accountable with a high sense of o