Italian Language Expert

Placement Baba; Kolkata; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

PF

Gratuity

Health Insurance

Leave encashment

Fixed Saturday & Sunday off

Job summary

A recruiting firm in Kolkata is seeking a dedicated Italian language expert to manage B2B client relationships and serve as the primary contact for Italian clients. Responsibilities include resolving customer queries, order processing in the ERP system, and supporting marketing campaigns. Candidates must have excellent Italian communication skills (C1/C2 level) and customer service experience. Knowledge of SAP is an advantage. The position offers full-time employment with benefits such as health insurance and fixed weekends off.

Qualifications

• Excellent communication skills in Italian at C1/C2 level.
• Experience in customer service with a proven positive track record.
• Knowledge of SAP or any other ERP system is advantageous.

Responsibilities

• Manage client relationships for B2B Italian clients.
• Resolve customer queries via email, phone, and chat.
• Process orders in the ERP system.
• Support marketing campaigns.

Skills

Excellent Communication in Italian Language - C1/C2 Level

Customer Service Experience

Knowledge in SAP or any other ERP system

Tools

SAP

Job description

Job Description

• We’re looking for a dedicated Italian language expert to maintain our clients’ accounts and serve as our main point of contact for our Italian clients.
• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients.

Job Responsibilities

• Client Relationship Management of B2B Italian clients.
• Resolving customer queries through email, phone and chat communication.
• Order Processing in ERP System (SAP).
• Process online orders and back orders.
• Provide support for marketing campaigns.

Qualifications

• Excellent Communication skill in Italian Language - C1/C2 Level.
• Experience in customer service and proven track record of receiving positive customer service.
• Knowledge in SAP or any other ERP system would be an added advantage.

Other Benefits

• PF
• Gratuity
• Health Insurance
• Leave encashment
• Fixed Saturday & Sunday off

Full time

Customer Service