German Language Specialist

Placement Baba; Kolkata; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance & Personal Accident Policy

Provident Fund

Gratuity

Healthy work environment

Positive work culture

Training & Development

Employee Engagement Activities

Job summary

A recruitment agency in Kolkata is seeking a dedicated Relationship Manager fluent in German to serve as the primary point of contact for clients. The ideal candidate will have at least 5 years of experience in a German process and excellent C1/C2 level communication skills in German. Responsibilities include managing client relationships, resolving queries, and processing orders. The role offers benefits like health insurance, provident fund, and a positive work culture with weekends off.

Qualifications

• 5 years minimum experience in any German process.
• Strong communication skills in German.
• Detail-oriented with strong organizational skills.

Responsibilities

• Act as the main point of contact for client needs.
• Manage relationships with B2B German clients.
• Resolve customer queries through email, phone, and chat.
• Process online orders and back orders.
• Provide support for marketing campaigns.

Skills

Strong written and verbal communication skills in German Language (C1/C2 Level)

Attention to detail

Organizational skills

Multitasking ability

Tools

ERP System (SAP)

Job description

Job Description

German Language Expert Experience: 5 years minimum experience in any German process.

We’re looking for a dedicated Relationship Manager to maintain our clients’ accounts and serve as our main point of contact for our German clients. Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role

Act as the main point of contact in all matters relating to client concerns and needs. Build and strengthen client relationships to achieve long-term partnerships. Develop a thorough understanding of our product offerings to better upsell and cross‑sell to clients.

Job Responsibilities

• Daily and Weekly Responsibilities
• Client Relationship Management of B2B German clients
• Resolving customer queries through email, phone and chat communication
• Order Processing in ERP System (SAP)
• Process online orders and back orders
• Provide support for marketing campaign

Qualifications

• Strong written and verbal communication skills in German Language (C1/C2 Level)
• Good attention to detail and organizational skills
• Ability to multitask and juggle several responsibilities simultaneously

Other Benefits

• Health Insurance & Personal Accident Policy
• Provident Fund
• Gratuity
• Healthy work environment
• Positive work culture
• Training & Development
• Saturday & Sunday off
• Employee Engagement Activities