Customer Success Specialist

Tech Data APAC; Chennai District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth

Well-being Programs

DEI & Inclusion

Job summary

Tech Data APAC seeks a customer-focused professional to help customers transition from sales prospects to active users, building loyalty and long-term relationships. You will work closely with the sales team, handle inquiries, expedite critical orders and ensure smooth customer experiences.

Requirements include a Bachelor's Degree and Italian language proficiency, with 3–5 years of relevant experience. This on-site role emphasizes customer value realization, satisfaction and revenue growth

Qualifications

• Bachelor's Degree required.
• Italian language proficiency required.
• Strong communication and attention to detail.

Responsibilities

• Responds to inquiries.
• Expedites critical orders.
• Researches and resolves problems.
• Research orders.

Skills

Italian language

Communication

Education

Bachelor's Degree

Job description

ItJob Purpose

• Responds to inquiries.
• Expedites critical orders.
• Researches and resolves problems.
• Research orders.
• Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Performs other duties as assigned.

Job Description

To Support Customers As They Transition From Sales Prospects To Active Users Of Products. They're Focused On Customer Loyalty And Building Close Long-term Client Relationships, And Often Stay With The Same Customers As Long As They Continue To Work With Your Business

• Responds to inquiries.
• Expedites critical orders.
• Communicates dispositions.
• Researches and resolves problems.
• Research orders.
• Provides quote preparation.
• Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Performs other duties as assigned.

Responsibilities

• Customer value realisation
• Customer satisfaction
• Revenue growth
• Increased adoption

Knowledge, Skills And Experience

• >3 to 5 Years of relevant work experience
• Required Education: Bachelor's Degree
• Able to execute instructions and to request clarification when needed.
• Able to recognize and attend to important details with accuracy and efficiency.
• Candidate must know Italian
• Able to communicate clearly and convey necessary information.
• Able to collaborate and build solid, effective working relationships with others.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.