French Language Expert

Placement Baba; Kolkata; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance & Personal Accident Policy

Provident Fund

Gratuity

Healthy work environment

Positive work culture

Training & Development

Saturday & Sunday off

Employee Engagement Activities

Job summary

A recruitment firm based in Kolkata is seeking a dedicated Account Manager to maintain client accounts and serve as the primary contact for French clients. The ideal candidate will have a minimum of 5 years of experience with French processes and exceptional communication skills in French at a C1/C2 level. Responsibilities include managing client relationships, resolving customer queries, and processing orders in an ERP system. The position offers a healthy work environment with benefits like health insurance and employee engagement activities.

Qualifications

• Minimum 5 years of experience with any French process.
• Proven track record of receiving positive customer service.

Responsibilities

• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Resolve customer queries through email, phone, and chat communication.
• Process online orders and backorders in ERP System (SAP).
• Provide support for marketing campaigns.

Skills

Excellent communication skill in French Language – C1/C2 Level

Experience in customer service

Knowledge in SAP or any other ERP system

Tools

SAP

Job description

Job Overview

Experience: 5 Years minimum experience with any French process. We’re looking for a dedicated account manager to maintain our clients’ accounts and serve as our main point of contact for our French clients. Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our product offerings to better upsell and cross‑sell to clients.

Job Responsibilities

• Client Relationship Management of B2B French clients.
• Resolving customer queries through email, phone and chat communication.
• Order Processing in ERP System (SAP).
• Process online orders and backorders.
• Provide support for marketing campaigns.

Qualifications

• Excellent communication skill in French Language – C1/C2 Level.
• Experience in customer service and a proven track record of receiving positive customer service.
• Knowledge in SAP or any other ERP system would be an added advantage.

Other Benefits

• Health Insurance & Personal Accident Policy.
• Provident Fund.
• Gratuity.
• Healthy work environment.
• Positive work culture.
• Training & Development.
• Saturday & Sunday off.
• Employee Engagement Activities.