German Language Expert (Customer Relationship Management)

Placement Baba; Kolkata; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Health Insurance

PFG

Gratuity

Leave Encashment

Job summary

A staffing agency in Kolkata is looking for a German Language Expert to manage client relationships with B2B German clients. Responsibilities include resolving customer queries via email, phone, and chat, and processing orders through an ERP system like SAP. Candidates should possess excellent communication skills in German (C1/C2 level) and have prior experience in customer service. The position offers benefits such as health insurance and gratuity.

Qualifications

• Excellent communication skills in German (C1/C2).
• Proven experience in customer service with positive feedback.
• Familiarity with ERP systems like SAP is a plus.

Responsibilities

• Manage client relationships for B2B German clients.
• Resolve customer queries via email, phone, and chat.
• Process orders in ERP system.

Skills

Communication skill in German Language - C1/C2 Level

Customer service experience

Tools

SAP

Job description

German Language Expert (Customer Relationship Management)

Location: Kolkata

Job Description

Ingold Solutions.

Responsibilities

• Client Relationship Management of B2B German clients.
• Resolving customer queries through email, phone and chat communication.
• Order Processing in ERP System (SAP).
• Process online orders and back orders.
• Provide support for marketing campaigns.

Qualifications

• Excellent Communication skill in German Language - C1/C2 Level.
• Experience in customer service and proven track record of receiving positive customer service.
• Knowledge in SAP or any other ERP system would be an added advantage.

Benefits

• Health Insurance
• PFG
• Gratuity
• Leave Encashment
• Full time
• Customer Service