Italian IT Service Desk Engineer

Pracyva Consulting Services; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Pracyva Consulting Services in Bengaluru is seeking an experienced Italian Language IT Service Desk professional to provide technical support to Italian-speaking users. The role requires strong communication in Italian and English, and hands-on experience in service desk operations, incident handling, and ITIL processes.

You'll resolve L1/L2 issues, assist with password resets, VPN, Outlook, and MS Office, log incidents in ServiceNow or Jira, escalate when needed, and maintain clear

Qualifications

• Minimum 3+ years of IT Service Desk, Technical Support, or Helpdesk operations.
• Proficiency in Italian (B2/C1 level preferred).
• Good English communication skills.
• Knowledge of Windows OS, MS Office, Outlook, Active Directory, VPN, and basic networking.
• Experience with ticketing tools (ServiceNow, Jira, Remedy).
• Familiarity with ITIL processes, incident management, and service request management.

Responsibilities

• Provide L1/L2 technical support to Italian-speaking users via phone, email, chat, and ticketing systems.
• Troubleshoot hardware, software, networking, and application issues.
• Log, track, prioritize, and resolve incidents and service requests within defined SLAs.
• Assist users with password resets, account unlocks, VPN, Outlook, MS Office, and access-related issues.
• Escalate complex issues to appropriate teams and document resolutions.
• Maintain accurate incident documentation and troubleshooting steps.
• Provide timely follow-ups and regular updates to end users.
• Deliver high-quality customer service while adhering to IT support standards.

Skills

Italian language

English communication

IT service desk

Troubleshooting

Customer service

Education

Graduate in any discipline

IT certifications

Tools

ServiceNow

Jira

Remedy

Active Directory

VPN

Outlook

Job description

Job Location: Bangalore
Experience: 3+ Years
Language Requirement: Italian B2/C1 proficiency preferred
Notice Period-Immediate Joiner

Job Description

We are looking for an experienced Italian Language IT Service Desk professional to provide technical support to Italian-speaking users. The ideal candidate should have strong communication skills in Italian and English, along with experience in IT service desk, technical support, and incident management.

Roles and Responsibilities

• Provide L1/L2 technical support to Italian-speaking users via phone, email, chat, and ticketing tools.
• Troubleshoot hardware, software, network, and application-related issues.
• Log, track, prioritize, and resolve incidents and service requests within defined SLAs.
• Support users with password resets, account unlocks, VPN, Outlook, MS Office, and access-related issues.
• Escalate complex technical issues to the appropriate support teams.
• Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
• Ensure timely follow-up and provide regular updates to end users.
• Deliver excellent customer service while maintaining IT support standards.

Required Skills

• Minimum 3+ years of experience in IT Service Desk, Technical Support, or Helpdesk operations.
• Proficiency in Italian (B2/C1 level preferred).
• Good English communication skills.
• Knowledge of Windows OS, MS Office, Outlook, Active Directory, VPN, and basic networking.
• Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
• Understanding of ITIL processes, incident management, and service request management.
• Strong troubleshooting, customer service, and problem-solving skills.
• Willingness to work in rotational shifts, if required.

Education

• Graduate in any discipline preferred.
• IT or technical certifications are an added advantage.

Keywords: Italian Language, Italian B2, Italian C1, IT Service Desk, Technical Support, Helpdesk, ServiceNow, Incident Management, ITIL, L1 Support, L2 Support.Role & responsibilities