Customer Service Analyst

Accenture services Pvt Ltd; Gurugram District; On-site; INR 360,000 - 480,000; Full time

Job summary

Accenture services Pvt Ltd is seeking a Customer Service Analyst in India. The role emphasizes Italian language excellence with potential OTC knowledge as an added advantage. The candidate should have 3 to 5 years of experience and a graduation in any field.

You will handle customer inquiries, resolve issues, and ensure satisfaction while collaborating with peers and supervisors. Rotational shifts may be required.

Qualifications

• Any Graduation is acceptable.
• 3–5 years of experience in customer service or related roles.
• Italian language proficiency is required or beneficial for this role.

Responsibilities

• Analyze and resolve lower-complexity customer issues with Italian language support.
• Interact with peers within Accenture and with supervisors as needed.
• Work in rotational shifts and contribute as an individual in a team.

Skills

Italian language

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The role requires an expert in Italian language and having a OTC knowledge is an added advantage .
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Italian Language - P4 Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts