IT Support Officer

Sterling Healthcare; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

Sterling Healthcare is seeking a proactive IT Support Officer to manage day‑to‑day IT operations at Talegaon, Pune. The role involves providing user support, maintaining IT infrastructure, and ensuring reliable computer systems and software across the organisation.

Ideal candidates hold a Diploma or Bachelor’s degree in IT/CS with 1–3 years of experience in desktop support. Freshers with relevant knowledge may apply. It is a full‑time, on‑site position at Sterling Healthcare.

Qualifications

• Diploma or Bachelor’s degree in IT/CS or a related field.
• 1–3 years of relevant IT/desktop support experience.
• Freshers with relevant knowledge may also apply.

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and troubleshoot operating systems and software applications.
• Resolve LAN, Wi‑Fi, internet, email, and network connectivity issues.
• Manage user accounts, password resets, and access permissions.
• Maintain IT asset inventory and software license records.
• Ensure antivirus updates, system security, and regular data backups.
• Coordinate with IT vendors and service providers for maintenance and repairs.
• Maintain IT support tickets, troubleshooting records, and technical documentation.
• Assist employees with IT-related queries and timely issue resolution.
• Follow company IT policies, security standards, and data protection procedures.

Skills

Windows OS

MS Office

Desktop support

Network troubleshooting

Microsoft 365

Email configuration

User account management

Communication skills

Troubleshooting

Coordination skills

Education

Diploma or Bachelor's degree in IT/CS

Tools

Microsoft 365

Job description

Job Title: IT Support Officer

Job Location: Sterling Healthcare LTD Talegaon Pune
Experience: 1-3 Years
Qualification: Diploma / Bachelor's Degree in IT, Computer Science, or a related field
Employment Type: Full-Time

Job Summary

We are looking for a skilled and proactive IT Support Officer to manage day-to-day IT operations, provide technical support to employees, maintain IT infrastructure, and ensure the smooth functioning of computer systems, networks, and software applications.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and troubleshoot operating systems and software applications.
• Resolve LAN, Wi-Fi, internet, email, and network connectivity issues.
• Manage user accounts, password resets, and access permissions.
• Maintain IT asset inventory and software license records.
• Ensure antivirus updates, system security, and regular data backups.
• Coordinate with IT vendors and service providers for maintenance and repairs.
• Maintain IT support tickets, troubleshooting records, and technical documentation.
• Assist employees with IT-related queries and ensure timely issue resolution.
• Follow company IT policies, security standards, and data protection procedures.

Required Skills

• Good knowledge of Windows OS, MS Office, and computer hardware.
• Basic networking knowledge (LAN, WAN, TCP/IP, DNS, and DHCP).
• Experience in desktop support and IT troubleshooting.
• Knowledge of Microsoft 365, email configuration, and user account management.
• Good communication, problem-solving, and coordination skills.

Education & Experience

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• 1-3 years of relevant experience in IT Support or Desktop Support.
• Freshers with relevant technical knowledge may also apply.

Preferred Candidate Profile

• Responsible, self-motivated, and willing to learn.
• Able to handle multiple support requests efficiently.
• Strong troubleshooting and customer service skills.
• Required: Male Candidates Only