IT Administrator & Support Engineer

3D Neopac; Silvassa; Sur place; INR 279 000 - 335 000; Plein temps

Résumé du poste

3D Technopack Pvt. Ltd. is seeking an experienced IT professional for in-house support at the Dadra Plant, Dadra, DNH&DD.

The role focuses on desktop and peripheral support, Windows OS installation and troubleshooting, and strong AD/365 capabilities to keep systems running smoothly. The ideal candidate has 24 years of IT experience, hands-on networking knowledge, and solid problem-solving skills to support both office and manufacturing operations.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 24 years of experience in IT administration, desktop support, or IT infrastructure support.
• Good knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Basic understanding of TCP/IP, DNS, DHCP, firewalls, backups, and Windows Server.
• Strong troubleshooting, communication, coordination, and problem-solving skills.
• Ability to work independently and provide timely technical support to end users.

Responsabilités

• Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and troubleshoot Windows 10/11 OS, software, and business applications.
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage Active Directory user accounts, password resets, domain joining, and access permissions.
• Troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and basic network-related issues.
• Support network switches, wireless access points, firewalls, and endpoint security systems.
• Perform basic Windows Server administration and monitor backup activities.
• Maintain IT asset inventory, hardware allocation records, software licenses, and warranty details.
• Assist with IT security, antivirus updates, system patching, and preventive maintenance.
• Coordinate with external IT vendors and service providers to resolve technical issues.
• Support employee onboarding and exit formalities, including IT equipment allocation and recovery.
• Maintain IT documentation, support tickets, and records of incidents and resolutions.

Connaissances

L1/L2 support

Windows 10/11

Microsoft 365

Active Directory

Networking fundamentals

VPN

Windows Server

IT asset management

Formation

Diploma or Bachelor's degree in IT/CS

Outils

DNS

TCP/IP

DHCP

Firewalls

Description du poste

Company: 3D Technopack Pvt. Ltd.
Job Location: Dadra Plant, Dadra, DNH&DD
Department: Information Technology (IT)
Experience: 24 Years
Salary Budget: 25,000–30,000 per month
Reporting To: IT Manager
Employment Type: Full-time

Preferred candidate profile

• Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and troubleshoot Windows 10/11 operating systems, software, and business applications.
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage Active Directory user accounts, password resets, domain joining, and access permissions.
• Troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and basic network-related issues.
• Support network switches, wireless access points, firewalls, and endpoint security systems.
• Perform basic Windows Server administration and monitor backup activities.
• Maintain IT asset inventory, hardware allocation records, software licenses, and warranty details.
• Assist with IT security, antivirus updates, system patching, and preventive maintenance.
• Coordinate with external IT vendors and service providers to resolve technical issues.
• Support employee onboarding and exit formalities, including IT equipment allocation and recovery.
• Maintain IT documentation, support tickets, and records of incidents and resolutions.
• Ensure smooth IT operations and minimize downtime across office and manufacturing activities.

Required Skills & Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 24 years of experience in IT administration, desktop support, or IT infrastructure support.
• Good knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Basic understanding of TCP/IP, DNS, DHCP, firewalls, backups, and Windows Server.
• Strong troubleshooting, communication, coordination, and problem-solving skills.
• Ability to work independently and provide timely technical support to end users.