IT Support

People XM; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

People XM in Bengaluru is seeking an IT Support Executive to provide technical assistance to employees and users, troubleshooting hardware, software, and network issues to keep IT operations smooth. Roles include handling desktop and peripheral issues, software installation, user login help, and incident tracking via ticketing systems.

Freshers welcome, day shift or rotational shift as required. Strong communication and a customer-service mindset are valued, with opportunities to grow in IT

Qualifications

• Diploma or bachelor's in CS/IT or related field.
• Freshers welcome with basic technical knowledge.
• Willing to work day/rotational shifts.

Responsibilities

• Provide technical support for hardware, software, and OS.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Install, configure, and update software/applications.
• Assist users with login, passwords, and access.
• Diagnose basic network connectivity issues.
• Handle IT requests via calls, email, chat, or tickets.
• Maintain records of issues and resolutions.
• Escalate complex problems to senior IT teams.
• Support system maintenance, backups, and security updates.
• Follow IT policies and data security.

Skills

Windows OS

Hardware troubleshooting

Networking basics

MS Office

Email apps

Software installation

IT ticketing tools

Remote support

Cybersecurity basics

Communication

Problem solving

Customer service

Time management

Teamwork

Learning agility

Education

Diploma in CS/IT

BCA / BSc IT

B.E./B.Tech (IT)

Tools

IT ticketing tools

Remote support software

Job description

Job Title: IT Support Executive

Department: Information Technology (IT) / Technical Support

Experience: Freshers / 0-2 Years

Employment Type: Full-time

Work Shift: Day Shift / Rotational Shift (depending on company requirements)

Job Summary

We are looking for a technically skilled and customer-focused IT Support Executive to provide technical assistance to employees and users. The candidate will be responsible for troubleshooting hardware, software, network, and system-related issues to ensure smooth IT operations.

Key Responsibilities

• Provide technical support for computer hardware, software, and operating systems.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Install, configure, and update software and applications.
• Assist users with login issues, password resets, and access permissions.
• Diagnose basic network connectivity and internet-related problems.
• Respond to IT support requests through calls, emails, chat, or ticketing systems.
• Maintain records of technical issues and their resolutions.
• Escalate complex problems to senior IT teams when required.
• Assist with system maintenance, backups, and security updates.
• Follow IT policies and ensure data security.

Skills Required

Technical Skills

• Basic knowledge of Windows and other operating systems.
• Computer hardware and software troubleshooting.
• Basic networking concepts, including LAN, WAN, DNS, and IP addresses.
• Knowledge of Microsoft Office and email applications.
• Software installation and configuration.
• Familiarity with IT ticketing tools and remote support software.
• Basic understanding of cybersecurity and access management.

Soft Skills

• Good verbal and written communication.
• Problem-solving and analytical thinking.
• Customer service skills.
• Patience and attention to detail.
• Time management and teamwork.
• Ability to learn new technologies.

Educational Qualifications

• Diploma or bachelor's degree in Computer Science, Information Technology, or a related field.
• BCA, B.Sc. IT, B.E./B.Tech, or equivalent qualifications are preferred.
• Freshers with basic technical knowledge can apply.