Desktop Support - CALLIDUS STAFFING SOLUTIONS

Iteachc2c; Pune District; On-site; INR 200,880 - 279,000; Full time

Job summary

Iteachc2c is looking for a Desktop Support professional in Pune District, Maharashtra. The role requires proficiency in Windows and macOS, along with experience in troubleshooting and user support.

The ideal candidate must hold a Bachelor's degree in Computer Science or a related field, and have certifications like CompTIA A+ and MCP. The position offers a salary range of INR 18,000 - 25,000 based on experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency with hardware and software troubleshooting.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide first and second-level technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Log and manage support tickets using IT service management software.

Skills

Proficiency in Windows and macOS operating systems

Experience with Microsoft Office Suite

Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Understanding of hardware troubleshooting

Familiarity with remote desktop support tools

Education

Bachelor's degree in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified Professional (MCP)

ITIL Foundation

Job description

Desktop Support - CALLIDUS STAFFING SOLUTIONS

Full-Time

INR 18000 - 25000

Company - CALLIDUS STAFFING SOLUTIONS

Company Address - Office no 18, CEREBRUM IT PARK, B3, Marigold complex, Kalyani Nagar, Pune

Age - 18+

Last date to apply - Continuous hiring

Salary - 18-25K based on interview and experiences.

Location - Swarget, Kharadi, Viman Nagar

Time - 8.5 Hrs

Duration - NA

Roles and Responsibilities

Technical Skills

• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office Suite and common desktop applications.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Understanding of hardware troubleshooting (desktops, laptops, printers, and peripherals).
• Familiarity with remote desktop support tools and techniques.
• Basic knowledge of scripting and automation (PowerShell, Bash).

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Good customer service and interpersonal skills.

Technical Support

• Provide first and second-level technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems and application software.
• Log and manage support tickets using IT service management software.
• Prioritize and elevate incidents as necessary to ensure timely resolution.
• Track and document issues and resolutions in the knowledge base.

User Support and Training

• Assist users with IT-related queries and provide training on new technologies and software.
• Create and maintain user guides and technical documentation.

Hardware and Software Maintenance

• Perform regular maintenance on hardware and software to ensure optimal performance.
• Coordinate with vendors for warranty repairs and replacements.

Network and Security Support

• Assist in setting up and maintaining network configurations, including LAN and Wi-Fi.
• Implement and enforce security policies and procedures to protect company data.

Inventory Management

• Maintain an inventory of IT equipment and software licenses.
• Track and manage hardware and software assets, ensuring compliance with licensing agreements.

System Upgrades and Deployment

• Plan and execute system upgrades, patches, and installations.
• Deploy new desktops, laptops, and other IT equipment to end-users.
• Work closely with other IT teams (networking, systems, security) to resolve complex issues.
• Collaborate with external vendors and service providers for technical support and procurement.

Compliance and Best Practices

• Ensure compliance with IT policies, procedures, and best practices.
• Stay updated with the latest technology trends and advancements to improve support services.

Requirements

Educational Background

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications

• CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation.

How to Apply

Send your resume to the provided contact number.