Senior IT Support

Goodfit; Mumbai; Presencial; INR 450.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Team collaboration

Certifications support

Descripción de la vacante

Goodfit in Mumbai, Maharashtra, India, is hiring a Senior IT Support Executive to manage end-user support, IT infrastructure, and service desk operations on-site. The role requires 3–5 years of hands-on IT support experience and proficiency with Office 365 administration.

The ideal candidate will handle hardware, networking basics, AD, and ITSM processes while supporting onboarding/offboarding and asset management. This is a full-time on-site position.

Formación

• 3–5 years of hands-on IT support / service desk experience.
• Proficiency with Microsoft Office 365 administration.
• Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals.
• Experience with Active Directory — user creation, access permissions.

Responsabilidades

• Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs.
• Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices.
• Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive.
• Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues.
• Coordinate with vendors and third‑party service providers for hardware procurement, AMC, and escalations.
• Maintain IT asset inventory and ensure accurate records of all hardware and software.
• Support onboarding and offboarding of employees — device provisioning, account setup, and access management.
• Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management).
• Maintain documentation of SOPs, known issues, and resolution guides.
• Support basic network administration — LAN/WAN connectivity, switches, and Wi‑Fi access points.

Conocimientos

End-user IT support

Windows OS troubleshooting

Active Directory

Networking fundamentals

Educación

Bachelor's degree in IT/CS

Herramientas

Office 365 Admin

Descripción del empleo

JOB DESCRIPTION

Senior IT Support Executive

Location

Mumbai, Maharashtra, India

Work Mode

On-site

Employment Type

Full-time

Experience

3–5 Years

About the Role

We are looking for a proactive and technically sound Senior IT Support Executive to manage end-user support, IT infrastructure, and service desk operations. The ideal candidate brings hands‑on experience across hardware, software, and IT service management, with the ability to independently resolve issues and support business continuity.

Key Responsibilities

• Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs
• Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices
• Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive
• Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues
• Coordinate with vendors and third‑party service providers for hardware procurement, AMC, and escalations
• Maintain IT asset inventory and ensure accurate records of all hardware and software
• Support onboarding and offboarding of employees — device provisioning, account setup, and access management
• Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management)
• Maintain documentation of SOPs, known issues, and resolution guides
• Support basic network administration — LAN/WAN connectivity, switches, and Wi‑Fi access points

Required Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or a related field
• 3–5 years of hands‑on IT support / service desk experience
• Proficiency with Microsoft Office 365 administration
• Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals
• Experience with Active Directory — user creation, access permissions
• Good understanding of networking fundamentals
• Excellent troubleshooting and problem‑solving skills
• Strong communication and stakeholder management abilities
• Ability to work independently and prioritise in a fast‑paced environment

What We Offer

• Opportunity to work in a dynamic, growing organisation
• Collaborative team environment with exposure to enterprise IT operations
• Learning and development support for certifications and upskilling